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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
At Salesforce, we’re inspiring the future of business with AI, data, and CRM. We help organizations across every industry unlock value, drive transformation, and connect with customers in new ways. Our Professional Services team plays a critical role in shaping these outcomes—partnering with customers to define strategy, execution, and long-term success.
Services Sales Solution Director
We are looking for a Services Sales Solution Director to lead the shaping and design of large, complex, and transformational services engagements.
You will operate at the intersection of sales, strategy, and delivery, partnering with Account Executives and customer stakeholders to define business outcomes and translate them into executable programs.
This role is pivotal in ensuring every engagement is positioned for success—from early discovery through to seamless handover to delivery.
Your Role Responsibilities
- Lead end-to-end pre-sales discovery, facilitating workshops with executive and functional stakeholders to uncover business challenges, define outcomes, and shape transformation roadmaps
- Translate customer objectives into high-level solution designs, ensuring alignment with Salesforce best practices across people, process, and technology
- Own the engagement scoping lifecycle, including defining assumptions, risks, dependencies, and success criteria
- Develop and deliver Statements of Work (SOWs) with clear scope, deliverables, timelines, staffing models, and commercial structure
- Partner with Sales to define deal strategy, pricing approach, and implementation roadmap, co-presenting value propositions to executive stakeholders
- Orchestrate cross-functional SMEs (Solution Architects, Strategists, Delivery) to validate solution feasibility and ensure delivery readiness
- Proactively identify and mitigate delivery and commercial risks during the pre-sales cycle
- Ensure a clean transition to delivery teams, with clear alignment on scope, commitments, and execution approach
- Act as a trusted advisor to C-level stakeholders, articulating transformation journeys and long-term value realisation
- Identify future growth opportunities and expansion pathways within existing engagements
- Mentor team members and share best practices in solutioning, scoping, and engagement strategy
What We’d Like to See
- Strong experience shaping large-scale, multi-cloud transformation programs within enterprise environments
- Proven ability to lead complex solutioning workshops and influence senior stakeholders
- Experience supporting RFPs, proposals, and executive presentations
- Deep understanding of cloud technologies, digital transformation, and SaaS delivery models
- Salesforce certifications (Admin, Sales Cloud, Service Cloud, etc.) preferred
Role Essentials
- 10+ years of experience in enterprise consulting or professional services, with significant Salesforce exposure
- 7+ years of experience in program delivery, solutioning, or pre-sales leadership
- Proven expertise in SOW creation, estimation, and engagement shaping for complex deals
- Deep demonstrated technical and/or functional proficiency in the Salesforce platform and its solutions.
- Strong commercial acumen, including deal structuring, pricing, and negotiation
- Excellent communication, facilitation, and stakeholder management skills
- Ability to travel based on client needs
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.