Shift Lead

DoorDash DoorDash · Consumer · Mahwah, United States · 112 Order Fulfillment

Shift Lead role at DoorDash's DashMart fulfillment center, responsible for overseeing daily operations including order fulfillment, inventory management, and team guidance. Requires strong leadership, operational skills, and customer focus in a fast-paced warehouse and light-prep kitchen environment.

What you'd actually do

  1. Take ownership of your assigned shifts including warehouse and kitchen processes, safety/cleanliness, quality, and training.
  2. Ensure customer orders are delivered with high quality by executing orders accurately, communicating with customers when issues arise, and making sure Dasher pickups go smoothly.
  3. Guide Operations Associates through their shift by ensuring the team works safely and productively, and serving as the point of escalation for daily operations.
  4. Support operations in both the warehouse and kitchen, assist with day-to-day tasks, and lead by example.
  5. Contribute ideas to improve our quality and customer experience.

Skills

Required

  • Leadership
  • Operational skills
  • Customer service
  • Inventory management
  • Food handling certificate
  • Google Docs
  • Google Sheets
  • Flexibility in schedule

Nice to have

  • College diploma

What the JD emphasized

  • proven track record of success in food and beverage, warehouse, and/or retail environments
  • physically able (with or without accommodation) to lift up to 50 lbs
  • operate a pallet jack and hand truck