Shift Lead, Dashmart

DoorDash DoorDash · Consumer · Norfolk · 112 Order Fulfillment

Shift Lead for DoorDash's DashMart fulfillment centers, responsible for overseeing daily operations, managing inventory, ensuring customer order accuracy, and leading a team of operations associates. This role involves hands-on work in a warehouse and potentially a light-prep kitchen environment.

What you'd actually do

  1. Be an Owner: Take ownership of your assigned shifts, including warehouse and kitchen processes, safety/cleanliness, quality, and training. Maintain accountability for inventory, equipment, and other company assets to ensure they are properly handled, stored, and protected from loss or theft.
  2. Delight Customers: Ensure customer orders are delivered with high quality by executing orders accurately, communicating with customers when issues arise, and making sure Dasher pickups go smoothly.
  3. Lead: Guide Operations Associates through their shift by ensuring the team works safely and productively and serving as the point of escalation for daily operations.
  4. One Team One Fight: Support operations in both the warehouse and kitchen, assist with day-to-day tasks, and lead by example. You will be expected to engage in professional and respectful interactions with team members and customers, ensuring a positive and safe atmosphere in the warehouse while providing a high-quality experience for our customers.
  5. Help improve operations: Contribute ideas to improve our quality and customer experience.

Skills

Required

  • Self-motivated, positive, and a team player
  • High integrity
  • Experience in food and beverage, warehouse, and/or retail environments
  • Physically able to lift up to 50 lbs
  • Ability to operate a pallet jack and hand truck
  • Ability and desire to obtain and maintain a food handling certificate
  • High school diploma or GED equivalent
  • At least 18 years of age
  • Organized
  • Proficient in Google Docs and Google Sheets
  • Flexibility in schedule

Nice to have

  • College diploma

What the JD emphasized

  • proven track record of success in food and beverage, warehouse, and/or retail environments
  • physically able (with or without accommodation) to lift up to 50 lbs
  • obtain and maintain a food handling certificate