Shift Lead - Downtown

DoorDash DoorDash · Consumer · Dallas, TX · 112 Order Fulfillment

This role is for a Shift Lead at a DoorDash DashMart fulfillment center. The Shift Lead will be responsible for managing daily operations during their shift, including order fulfillment, inventory management, and team guidance. The role requires experience in fast-paced physical environments like warehouses or retail, with responsibilities including ensuring order accuracy, maintaining safety and cleanliness, and supporting site management. Key duties involve leading operations associates, escalating issues, and contributing to operational improvements. Physical requirements include lifting up to 50 lbs and operating warehouse equipment. Food handling certification is also required.

What you'd actually do

  1. Take ownership of your assigned shifts, including warehouse and kitchen processes, safety/cleanliness, quality, and training.
  2. Ensure customer orders are delivered with high quality by executing orders accurately, communicating with customers when issues arise, and making sure Dasher pickups go smoothly.
  3. Guide Operations Associates through their shift by ensuring the team works safely and productively and serving as the point of escalation for daily operations.
  4. Support operations in both the warehouse and kitchen, assist with day-to-day tasks, and lead by example.
  5. Contribute ideas to improve our quality and customer experience.

Skills

Required

  • High school diploma or GED equivalent
  • At least 18 years of age
  • Proficiency in Google Docs and Google Sheets
  • Flexibility in schedule

Nice to have

  • College diploma

What the JD emphasized

  • proven track record of success in food and beverage, warehouse, and/or retail environments
  • physically able (with or without accommodation) to lift up to 50 lbs., depending on the needs of the specific site, and can operate a pallet jack and hand truck
  • ability and desire to obtain and maintain a food handling certificate