Shift Lead - Landmark

DoorDash DoorDash · Consumer · Alexandria, VA · 112 Order Fulfillment

DoorDash is hiring a Shift Lead for their DashMart fulfillment centers. This role involves managing daily operations, fulfilling customer orders, maintaining inventory, and leading a team. The ideal candidate has experience in fast-paced environments like food service or retail, is a team player, and can handle physical demands. Responsibilities include ensuring order accuracy, customer satisfaction, team productivity, and contributing to operational improvements. The role requires a high school diploma and flexibility in schedule.

What you'd actually do

  1. Be an Owner: Take ownership of your assigned shifts, including warehouse and kitchen processes, safety/cleanliness, quality, and training. Maintain accountability for inventory, equipment, and other company assets to ensure they are properly handled, stored, and protected from loss or theft.
  2. Delight Customers: Ensure customer orders are delivered with high quality by executing orders accurately, communicating with customers when issues arise, and making sure Dasher pickups go smoothly.
  3. Lead: Guide Operations Associates through their shift by ensuring the team works safely and productively and serving as the point of escalation for daily operations.
  4. One Team One Fight: Support operations in both the warehouse and kitchen, assist with day-to-day tasks, and lead by example. You will be expected to engage in professional and respectful interactions with team members and customers, ensuring a positive and safe atmosphere in the warehouse while providing a high-quality experience for our customers.
  5. Help improve operations: Contribute ideas to improve our quality and customer experience.

Skills

Required

  • fast-paced environments
  • warehouse operations
  • kitchen operations
  • inventory management
  • customer service
  • team leadership
  • Google Docs
  • Google Sheets
  • flexibility in schedule
  • physical stamina
  • ability to lift up to 50 lbs

Nice to have

  • college diploma

What the JD emphasized

  • proven track record of success in food and beverage, warehouse, and/or retail environments
  • physically able (with or without accommodation) to lift up to 50 lbs.
  • ability and desire to obtain and maintain a food handling certificate