Shift Lead - Las Vegas

DoorDash DoorDash · Consumer · Las Vegas, NV · 112 Order Fulfillment

Shift Lead role at DoorDash DashMart, focusing on managing daily warehouse and kitchen operations, ensuring order fulfillment quality, customer satisfaction, and team leadership. Requires experience in fast-paced physical environments like food service or retail, with responsibilities including inventory management, task delegation, and acting as an escalation point. The role emphasizes ownership, customer delight, team guidance, and operational improvement.

What you'd actually do

  1. Be an Owner: Take ownership of your assigned shifts, including warehouse and kitchen processes, safety/cleanliness, quality, and training. Maintain accountability for inventory, equipment, and other company assets to ensure they are properly handled, stored, and protected from loss or theft.
  2. Delight Customers: Ensure customer orders are delivered with high quality by executing orders accurately, communicating with customers when issues arise, and making sure Dasher pickups go smoothly.
  3. Lead: Guide Operations Associates through their shift by ensuring the team works safely and productively and serving as the point of escalation for daily operations.
  4. One Team One Fight: Support operations in both the warehouse and kitchen, assist with day-to-day tasks, and lead by example. You will be expected to engage in professional and respectful interactions with team members and customers, ensuring a positive and safe atmosphere in the warehouse while providing a high-quality experience for our customers.
  5. Help improve operations: Contribute ideas to improve our quality and customer experience.

Skills

Required

  • high school diploma or GED equivalent
  • at least 18 years of age
  • organized
  • proficient in Google Docs and Google Sheets
  • flexibility in schedule
  • ability to lift up to 50 lbs
  • ability to operate a pallet jack and hand truck
  • ability and desire to obtain and maintain a food handling certificate

Nice to have

  • college diploma

What the JD emphasized

  • proven track record of success in food and beverage, warehouse, and/or retail environments