Shift Lead - Madison Park

DoorDash DoorDash · Consumer · Charlotte, NC · 112 Order Fulfillment

DoorDash is seeking a Shift Lead for their DashMart fulfillment center. This role involves managing daily operations, including warehouse and kitchen processes, inventory, and customer order fulfillment. The Shift Lead will guide operations associates, ensure safety and productivity, and serve as an escalation point. The ideal candidate has experience in fast-paced environments like food and beverage, warehouse, or retail, and is a motivated team player.

What you'd actually do

  1. Take ownership of your assigned shifts, including warehouse and kitchen processes, safety/cleanliness, quality, and training.
  2. Ensure customer orders are delivered with high quality by executing orders accurately, communicating with customers when issues arise, and making sure Dasher pickups go smoothly.
  3. Guide Operations Associates through their shift by ensuring the team works safely and productively and serving as the point of escalation for daily operations.
  4. Support operations in both the warehouse and kitchen, assist with day-to-day tasks, and lead by example.
  5. Contribute ideas to improve our quality and customer experience.

Skills

Required

  • Proven track record of success in food and beverage, warehouse, and/or retail environments.
  • Able to be on your feet and move heavy products.
  • Physically able (with or without accommodation) to lift up to 50 lbs.
  • Operate a pallet jack and hand truck.
  • Ability and desire to obtain and maintain a food handling certificate.
  • High school diploma or GED equivalent.
  • At least 18 years of age.
  • Organized and proficient in Google Docs and Google Sheets.
  • Flexibility in schedule.

Nice to have

  • College diploma