Shift Lead - Providence

DoorDash DoorDash · Consumer · Providence, RI · 112 Order Fulfillment

This role is for a Shift Lead at a DoorDash DashMart fulfillment center. Responsibilities include managing shifts, overseeing warehouse and kitchen operations, ensuring order accuracy, maintaining inventory, and leading a team of Operations Associates. The role requires strong operational skills in fast-paced environments, customer service focus, and physical ability to handle warehouse tasks. It is not directly involved in AI/ML development.

What you'd actually do

  1. Take ownership of your assigned shifts, including warehouse and kitchen processes, safety/cleanliness, quality, and training.
  2. Ensure customer orders are delivered with high quality by executing orders accurately, communicating with customers when issues arise, and making sure Dasher pickups go smoothly.
  3. Guide Operations Associates through their shift by ensuring the team works safely and productively and serving as the point of escalation for daily operations.
  4. Support operations in both the warehouse and kitchen, assist with day-to-day tasks, and lead by example.
  5. Contribute ideas to improve our quality and customer experience.

Skills

Required

  • Leadership experience
  • Experience in fast-paced physical environments
  • Warehouse or kitchen operations experience
  • Customer service skills
  • Inventory management
  • Ability to lift up to 50 lbs
  • Proficiency in Google Docs and Google Sheets
  • Flexibility in schedule

Nice to have

  • College diploma

What the JD emphasized

  • proven track record of success in food and beverage, warehouse, and/or retail environments
  • physically able (with or without accommodation) to lift up to 50 lbs., depending on the needs of the specific site, and can operate a pallet jack and hand truck
  • ability and desire to obtain and maintain a food handling certificate