Shift Lead - South Marketview Heights

DoorDash DoorDash · Consumer · Rochester, NY · 112 Order Fulfillment

Shift Lead for DoorDash's DashMart fulfillment centers, responsible for managing daily operations, fulfilling orders, maintaining inventory, and leading a team. This role involves hands-on work in a warehouse and potentially a light-prep kitchen environment, ensuring customer satisfaction and operational efficiency.

What you'd actually do

  1. Be an Owner: Take ownership of your assigned shifts, including warehouse and kitchen processes, safety/cleanliness, quality, and training.
  2. Delight Customers: Ensure customer orders are delivered with high quality by executing orders accurately, communicating with customers when issues arise, and making sure Dasher pickups go smoothly.
  3. Lead: Guide Operations Associates through their shift by ensuring the team works safely and productively and serving as the point of escalation for daily operations.
  4. One Team One Fight: Support operations in both the warehouse and kitchen, assist with day-to-day tasks, and lead by example.
  5. Help improve operations: Contribute ideas to improve our quality and customer experience.

Skills

Required

  • high school diploma or GED equivalent
  • at least 18 years of age
  • organized
  • proficient in Google Docs and Google Sheets
  • flexibility in schedule
  • ability and desire to obtain and maintain a food handling certificate

Nice to have

  • college diploma

What the JD emphasized

  • proven track record of success in food and beverage, warehouse, and/or retail environments
  • physically able (with or without accommodation) to lift up to 50 lbs., depending on the needs of the specific site, and can operate a pallet jack and hand truck