Shiploose Team Lead

Caterpillar Caterpillar · Industrial · Lafayette, IN

This role is a Team Lead in Operations within Caterpillar's Product Support and Logistics Division. The primary responsibilities involve assisting the Section Manager in leading a team, coordinating workflow, overseeing daily operations, and performing warehousing functions. Key tasks include operating heavy equipment, material handling, leading meetings for performance tracking, interfacing with customers to improve processes, coordinating expedited shipments, leading problem-solving events, and tracking quality metrics. The role emphasizes safety, warehouse management, and customer service.

What you'd actually do

  1. Operating heavy equipment including sit down forklifts, reach trucks, order pickers, and overhead hoists. Perform material handling and warehousing functions such as unloading, sorting, putting away, picking, packing and shipping parts, materials and supplies.
  2. Lead meetings with multifunctional team to track performance and drive results guiding daily priorities and change management
  3. Interface with customer and coordinate voice of customer to logistics team to improve processes and lead investigations on customer reported defects, including internal logistics customers
  4. Coordinate with logistics and external carriers to set up expedited shipments and oversee management of zones through targeting aged inventory, leading reconciliation and investigating root cause
  5. Regularly lead problem-solving events to drive continuous improvement and continuously managing training matrix to ensure team flexibility

Skills

Required

  • Safety
  • Warehouse Management
  • Customer Service Management
  • Ability to operate heavy equipment (sit down forklifts, reach trucks, order pickers, overhead hoists)
  • Material handling and warehousing functions (unloading, sorting, putting away, picking, packing, shipping)
  • Leadership and team coordination
  • Problem-solving
  • Metrics tracking and reporting
  • Customer interface and communication
  • Logistics coordination
  • Continuous improvement methodologies

Nice to have

  • Experience with real-time inventory software
  • Knowledge of logistics and external carrier management
  • Experience with voice of customer initiatives

What the JD emphasized

  • committed
  • innovating