Solve complex problems related to infrastructure cloud services and build automation to prevent problem recurrence. Design, write, and deploy software to improve the availability, scalability, and efficiency of Oracle products and services. Design and develop designs, architectures, standards, and methods for large-scale distributed systems. Facilitate service capacity planning and demand forecasting, software performance analysis, and system tuning.
You will provide cloud operations for Oracle National Security Realms. You’ll be part of a dynamic team with a broad knowledge of how Oracle’s cloud platform works. You’ll partner with customer support, service owners, and engineering teams around the globe to ensure high-quality service for customers.
Note - this role is not a Monday to Friday core hours role – it will involve working a 24/7 shift rotation with on-call duties, including nights, weekends and public holidays.
- Escalation points for junior Service Operations Engineers during complex or high-impact incidents.
- Manage and execute complex manual Change Management tickets, by working closely with the service teams to ensure safety and minimal disruption to services.
- Support the on-boarding of new services and tools, ensuring they are operationally ready and properly integrated.
- Provide mentorship and training to SOEs, helping build team capability and confidence.
- Create and maintain clear, useful documentation for operational processes and system support.
- Identify areas of manual work and drive automation to reduce toil and improve efficiency.
- Automate tasks to enable continuous delivery and ensure continuous availability with minimal human overhead
- Recognize unsafe or inefficient practices and work with teams to design safer, more effective solutions.
- Complete change requests to enable new functionality and maintain realm compliance
- Ensure timely resolution of incidents, service requests, and change requests
- Collaborate with global service and engineering teams
- Define and drive change management, continuous integration, and deployment best practices
- Help create and maintain real-world production architectures, scalability, and system design
- Use a methodical approach to troubleshoot, large, complex, interconnected systems
We also use…
- Linux and Unix operating systems
- Docker, Kubernetes, and Terraform
- Scripting languages such as Shell, Perl, Python, Java, and Go
- Citizenship/location requirements - i.e. US Citizenship, U.S. Citizenship and possess and maintain TS/SCI w/Poly security clearance, reside in Seattle, WA.
- Technology related bachelor’s degree and/or equivalent work experience
- A desire to learn and keep up with modern technologies
- Proficient with writing services/task automation in Python, Bash, Ruby, Perl, JavaScript, or Java
- Familiarity with core protocols (DNS, DHCP, HTTP, TCP)
- Deep knowledge of Linux internals and host-based networking
- Knowledge of Linux and/or Unix operating systems
- Familiarity with configuration management solutions such as Chef, Puppet, etc
- Experience with devising, managing, and extending monitoring solutions for large scale environments.
- Knowledge of cloud computing concepts
- Experience working in a mission-critical environment (Operations, Technical Support, NOC etc)
- Proficient with communication skills (writing, organization, learning exchange)
- Experience executing tasks under change management procedures
- Experience resolving auto-cut and manual alarms following runbooks
- A focus on customer satisfaction
Disclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $91,400 to $187,000 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 paid holidays
- Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3