Career Area:
Product Support
Job Description:
**Your Work Shapes the World at Caterpillar Inc. **
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
About EPD
Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!
Job Summary
The Site Solutions Manager (SSM) is a highly visible, strategic role within Caterpillar, positioned at the forefront of delivering critical customer outcomes across large-scale electric power sites. This role provides direct exposure to senior leadership within the Electric Power Division, including regular engagement on site performance, customer results, and emerging risks.
Success in this role is defined by measurable, **customer-backed results **such as achieving uptime targets, meeting operational performance metrics, and improving total cost of ownership. These outcomes ensure transparency and alignment with customer expectations.
This first-of-its-kind support model enables the delivery of gigawatt-scale, AI-ready compute capacity at some of the most advanced data center campuses in the world. Through proactive site management, strong alignment with customers and service providers, and disciplined execution, the SSM helps customers realize the full value of Caterpillar’s integrated power solutions while delivering on commitments to service excellence, reliability, and innovation.
The role also offers significant growth and development opportunities. Its visibility and customer-facing scope create a strong platform to build relationships, demonstrate leadership impact, and gain a comprehensive understanding of Caterpillar’s solutions and business model. Experience in this role prepares individuals for advancement into broader site leadership, sales execution, sales support, fleet management, or other senior leadership positions within Caterpillar.
What You Will Do
Deliver Customer Partnership & Leadership
- Work shoulder-to-shoulder with customers on site, building trusted relationships and aligning on shared performance and business outcomes
- Communicate the value and performance of Caterpillar’s solutions to customers and key stakeholders
- Provide regular reporting to Senior Leadership within Electric Power on customer outcomes, risks, and operational challenges
- Lead governance across customers, service providers, and Caterpillar to ensure alignment on site performance and maintenance strategies
Execute on Performance & Operational Excellence
- Drive and monitor fleet physical availability in close partnership with customers to maximize uptime and site performance
- Coordinate Caterpillar resources and provide strong on-site leadership to ensure seamless daily operations
- Track, escalate, and support resolution of product and system issues, working jointly with customers to ensure timely closure
- Document and analyze downtime drivers alongside customer teams to improve reliability and operational efficiency
Define Risk, Planning & Continuous Improvement
- Anticipate emerging risks and proactively partner with customers to implement mitigation strategies
- Develop and execute maintenance strategies with customers that exceed planned service intervals and support maximum uptime
- Lead and implement continuous improvement initiatives aligned with customer priorities and site performance goals
- Conduct demand planning in collaboration with customers to align Caterpillar resources with current and future site needs
What You Will Have
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
- Facilitates creation of the 'right' products and services to resolve customer business issues.
- Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
- Advises others on creating customer focused environments in various scenarios.
- Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.
- Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.
Effective Communication: Understanding effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
- Adapts documents and presentations for the intended audience
- Communicates well downward, upward, and outward.
- Employs appropriate methods of persuasion when soliciting agreement.
- Demonstrates both empathy and assertiveness when communicating a need or defending a position.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
- Gains agreement on the problem-solving process, risk assessment, decision points, and criteria.
- Orchestrates the resolution of high-impact and cross-functional problems
- Successfully organizes problem solvers and stakeholders for high-impact problems.
- Predicts and explains long-term trends and implications for alternatives
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
- Conducts periodic reviews of work effort, progress, issues, and successes
- Maintains productive, long-term relationships with clients or vendors
- Creates opportunities to educate support teams on client priorities.
Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
- Provides highly effective solutions to very complex technical challenges, applying outstanding technical competence to understand and resolve issues
- Champions the use of new innovations and technologies that solve technical business problems.
- Develops organizational policies, best practices and management methods that are highly conducive to technical excellence.
Field Support: Knowledge of and experience with providing post-sales support; ability to support maintenance of hardware products
- Demonstrates experience with providing field support for multiple products or customers.
- Defines and reviews support agreements; monitors adherence and customer satisfaction.
- Participates in architecting and implementing remote support capabilities
- Monitors, analyzes and reports on product weaknesses and deficiencies
Additional Information
- This position requires the candidate to work a 5-day-a-week schedule on a job site or at a local dealer branch office.
- Travel up to 15% is possible.
- Relocation is available for this position
- Visa Sponsorship is NOT available
- Position may require Special Government Clearance: passing a US Government background check may be required as a job requirement.
This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job.
At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.
**About Caterpillar **
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For over 100 years, we have been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
Please ensure you frequently check the e-mail account you provided on your application, including the junk/spam folder, as this is the primary correspondence method in our recruiting process.
Summary Pay Range:
$147,760.00 - $221,640.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
- 401(k) savings plans*
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Employee Assistance Program*
- Voluntary Benefits and Employee Discounts*
- Career Development*
- Incentive bonus*
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
- These benefits also apply to part-time employees
This position requires working onsite five days a week.
Relocation is available for this position.
Visa Sponsorship is not available for this position.
Posting Dates:
June 22, 2026 - July 20, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
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