Description
At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works.
** Consulting**
Joining our team means you’re architecting how organizations run in the AI era. Your role helps turn AI into high-value, specific solutions for our 250,000+ customers including 60% of the Fortune 500. You’ll act as a trusted advisor and strategic consultant, supported by a strong GTM engine with over $1B in ARR and using our foundational platform and advanced agents to solve complex business problems at scale. You’ll empower the world’s largest brands to automate and scale their impact end-to-end.
About The Role
We are looking for an Account Manager for the SMB (small-medium business) segment to create long-term, trusting relationships with our customers. The SMB Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.
- Proactively develop new opportunities in the assigned portfolio and find new ways to upsell and cross-sell
- Build and maintain strong, long-lasting client relationships
- Measured on added ARR on a quarterly basis
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Collaborate with other supporting functions in the organization (CSM, Renewal Managers, etc., ) to identify and create opportunities, maintain and improve the adoption of the account and ensure client renewal and retention
- Serve as the lead point of contact for all commercial matters related to their assigned accounts
- Assist with challenging client requests or issue escalations as needed
Requirements
- At least 2+ years of experience in account management within a SaaS company - MUST
- At least 1 year working within the Israeli market - MUST
- Proven track record of meeting and/or exceeding sales targets and quotas - MUST
- Native Hebrew speaker – MUST
- Proficient in English - MUST
- Experience selling multi-product solution - advantage
- Superb written and verbal communication skills
- Positive attitude, empathy, and high energy
- Ability to take initiative and adapt to changes within a fast paced environment
- Customer- centric & goal oriented
- Excellent communication, organizational, and problem-solving skills and are able to adapt to a fast-paced environment
What monday.com can offer you:
- Opportunity to join an innovative, proven company with big ambitions, competitive salary and benefits, bonus potential, and some roles are eligible to take part in the company equity incentive program
- A team that values transparency and collaboration while having fun while we work
- Fully dedicated learning and development team that provides opportunities for employees to grow, gain new skills, master AI tools, and participate in workshops
- Award winning work environment - named a "Best Place to Work" by Built In as well as "Great Place To Work" certified.
- We foster inclusion and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
- A global work environment with offices in New York, Tel Aviv, London, Sydney, São Paulo, Tokyo, and more
Social Title
Account Executive
Social Description
Join our growing Sales team and get a chance to play a critical role
Our Team
The consulting team is goal-oriented, customer-centric and comfortable dealing with big numbers. With our end-to-end consultative approach, we gain a deep understanding of our customers' pains and processes to create a tailored solution to derive maximum value from monday.com. We are quick thinkers, initiative-takers, not afraid to go the extra mile.