Smb Solutions Engineer

Box Box · Enterprise · New York, NY · Sales Engineering

The Solutions Engineer role at Box focuses on crafting customer-centric solutions by understanding customer business problems and leveraging the Box platform, including Box AI. This role works closely with sales teams to identify and expand revenue opportunities, acts as a liaison between Sales and Product, and leads technical discussions and product presentations. While the company is AI-first and the role requires AI curiosity and fluency in discussing AI concepts, the core responsibility is solution engineering and sales support, not direct AI/ML model development.

What you'd actually do

  1. You research, explore and identify customer business problems; you’ll think like a builder and experiment, iterate, and refine to make every customer experience exceptional
  2. Work daily with the Small Medium Business Sales Team to drive new revenue
  3. Lead technical discussions and product presentations to everyone from a CEO to an IT admin
  4. Lead demos across the Box suite of offerings (Box AI, Box Web, Mobile, Relay, Governance, Platform and custom API-based apps)
  5. Become a Box product and industry expert, rapidly learning the Cloud Content Management and Box model

Skills

Required

  • 4 year degree or equivalent work experience
  • 3+ years of relevant sales, technical, or customer facing experience, ideally within a SaaS and/or ECM environment
  • Technically adept with experience in web technologies and API's
  • Experience leading strategic and complex customer engagements
  • Consistent over-achievement in past experiences

Nice to have

  • AI-curious and technically fluent; comfortable discussing LLMs, embeddings, automation, and context and prompt engineering concepts with both technical and business audiences
  • Ability to learn, understand and communicate complex technical concepts and develop skills to create compelling solutions that demonstrate business value

What the JD emphasized

  • AI-first company
  • AI-curious and technically fluent