Social Engagement & Support Specialist

Lovable Lovable · Coding AI · Stockholm, Sweden · Marketing

This role focuses on managing and engaging with a company's community across social media platforms. Responsibilities include responding to users, identifying trends, explaining product features, and reporting on community sentiment. The role requires strong communication skills, social media experience, and an understanding of technical products to explain them in plain language.

What you'd actually do

  1. Monitor and respond to mentions, comments, and DMs across Lovable's X/Twitter, LinkedIn, Instagram, and Threads
  2. Craft replies that are on-brand, human, and genuinely helpful
  3. Amplify our global community’s content across social channels
  4. Identify and flag trending conversations, product feedback, cultural moments, or platform shifts worth acting on and route them to the right internal teams
  5. Collaborate with the social media and brand teams on reactive and proactive social moments

Skills

Required

  • Social media management
  • Community engagement
  • Content creation
  • Brand communication
  • Technical product understanding
  • Writing skills
  • Adaptability

Nice to have

  • Experience using Lovable
  • Familiarity with community management platforms
  • Familiarity with social listening tools

What the JD emphasized

  • Tech product expertise
  • Social media experience
  • Stellar communication and writing skills
  • Brand and comms sense
  • Platform-native instincts
  • Community-first mindset