Alexa is a strategic investment for Amazon, and we're building AI-powered shopping experiences that help millions of customers save time and money every day. The Alexa Shopping team is reimagining how customers discover products, manage their shopping lists, buy everyday essentials, groceries, and make confident purchase decisions through the power of voice, touch, and Generative AI.
We're seeking an experienced Software Development Manager to lead and grow the team behind the AI-driven routing intelligence at the heart of Alexa Shopping. This team builds the technology that determines how every customer request is orchestrated across a fast-growing ecosystem of agentic shopping endpoints, from cart and orders to payments, subscriptions, and deals. You'll tackle one of the hardest scaling problems in conversational AI: routing millions of daily requests to the right endpoint with sub-second precision as the number of CXs, endpoints, and Alexa geographies grow every year. You'll drive the design and operation of LLM-based routing models, dynamic prompt systems, and evaluation infrastructure that every Alexa Shopping feature depends on. In this role you'll build and lead a high-performing team, set the quality and velocity bar for how routing changes ship, and directly shape how Alexa+ delivers agentic shopping experiences to customers worldwide.
Basic Qualifications
- 3+ years of engineering team management experience
- 7+ years of working directly within engineering teams experience
- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- 8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams
Preferred Qualifications
- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually