We are seeking a Senior Manager (M3), to lead our OCI Incident Management team. This role is part of a globally distributed leadership structure that ensures rapid detection, triage, and mitigation of OCI service-impacting events. As a senior manager, you will provide strategic direction and operational oversight of our US based regional team, with responsibility for minimizing downtime of OCI services and driving excellence in major incident response.
You will lead, mentor, and develop high-performing teams, ensuring consistent application of best practices and alignment with OCI’s high standards for scalability, performance, and security. This is a critical leadership role that interfaces with senior leaders across Oracle, collaborates effectively across organizational boundaries, and drives broad programs to continually improve OCI-wide service availability and operational maturity.
Oracle Cloud is state-of-the-art and constantly evolving. When critical issues arise, our team will be among the first to respond, and your leadership will be essential to minimize customer impact and maintain our reputation for reliability. If you are a collaborative leader passionate about operational excellence in a fast-moving environment, we would love to speak with you
- Lead, mentor, and develop a high-performing regional incident response team, fostering a culture of ownership, collaboration, and continuous learning.
- Oversee and coordinate cross-functional teams during major OCI service incidents, ensuring swift resolution and clear executive communications.
- Drive adoption of best practices and automation to minimize downtime and improve incident response efficiency.
- Promote thorough documentation and leverage lessons learned to improve processes and prevent recurrence.
- Monitor service performance metrics, proactively identify risks, and guide teams to address systemic issues.
- Collaborate with engineering and product leaders to define operational requirements and shape technology roadmaps.
- Serve as the highest escalation point for complex or unresolved incidents, championing standards and excellence in incident management across the organization.
- This position requires participation in an on-call rotation to provide support primarily during US business hours. Additionally, there may be occasional requirements to provide support during weekends. Flexibility and responsiveness during these periods is expected to ensure business continuity.
Disclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $118,300 to $306,400 per annum. May be eligible for bonus, equity, and compensation deferral.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 paid holidays
- Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - M3