Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.
In this role, you will be at the forefront of applying Google's Generative AI to solve real-world issues for our customers. You will act as a specialized software engineer embedded with key accounts, working to build, deploy, and optimize sophisticated AI agents on our Customer Engagement Suite (CES) platform. You will bridge the gap between our core product developing teams and customer needs, directly accelerating customer success and shaping the future of our AI products.
The Cloud Applied AI (AAI) powers business growth with Gemini Enterprise. Our portfolio includes Gemini Enterprise for Customer Experience (Shopping Agent, CX Agent Studio, Agent Assist, Vertex AI Search - Commerce, Customer Experience Insights), along with other vertical and domain packaged solutions. We enable high adoption and speed to value by building solutions that are quickly deployed, delivering new 0-to-1 capabilities with startup agility. Team members operate at the forefront of AI, collaborating directly with model builders with unprecedented speed. Join us to work on cutting-edge projects and shape the future of AI in a fast-paced, collaborative, and impactful environment.
Responsibilities
- Partner directly with customers to understand their business issues. Design, co-develop, debug, and deploy custom conversational AI agents and solutions to accelerate their time to value.
- Systematize learnings from customer engagements by creating reusable tools, building documentation and accelerators, and establishing best practices across the organization.
- Act as a high-level problem solver, empowered to write bespoke code, develop custom tooling, and even contribute directly to the core product codebase to resolve critical customer issues.
- Lead the design and implementation of solutions in specialized ML areas, optimize ML infrastructure, and guide the development of model optimization and data processing strategies.
Qualifications
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 5 years of experience testing, and launching software products, and 3 years of experience with software design and architecture.
- 5 years of experience with one or more of the following: Speech/audio (e.g., technology duplicating and responding to the human voice), reinforcement learning (e.g., sequential decision making), ML infrastructure, or specialization in another ML field.
- 5 years of experience with ML design and ML infrastructure (e.g., model deployment, model evaluation, data processing, debugging, fine tuning).
Preferred qualifications:
- Master’s degree or PhD in Engineering, Computer Science, or a related technical field.
- 5 years of experience with data structures and algorithms.
- 3 years of experience working in a complex, matrixed organization involving cross-functional, or cross-business projects.