Software Engineer, Horizontal Ops

Whatnot · Consumer · San Francisco, CA · Engineering

Software Engineer, Horizontal Ops at Whatnot, focusing on building internal operations tooling and AI-powered automations for customer support and trust & safety workflows. The role involves developing a workflow engine for intelligent, automated resolutions at scale.

What you'd actually do

  1. build new operator-facing tools and systems
  2. scale internal infrastructure
  3. design intelligent AI-powered automations to help ops teams work faster and more reliably
  4. lead solutions end to end
  5. translate ambiguous business problems into clear technical solutions and drive delivery and experimentation

Skills

Required

  • 5+ years of full-time software engineering experience in high-growth startups
  • Backend Expertise
  • Ownership Mindset
  • Product Instinct
  • Problem Solving
  • Team Leadership

Nice to have

  • Python
  • Postgres
  • MySQL

What the JD emphasized

  • AI-powered automations

Other signals

  • AI-powered automations
  • workflow engine
  • intelligent resolutions