Software Engineer Ii, Forward Deployment (nova)

Flock Safety Flock Safety · Enterprise · United States · Remote · Engineering

Software Engineer II, Forward Deployment (Nova) at Flock Safety. This customer-facing role bridges the gap between product and customer environments, ensuring effective deployment and integration of solutions. The role involves working directly with customers to understand technical environments, design tailored solutions, drive successful deployments, and influence product evolution. The Nova team builds a "single pane of glass" for investigators to collect, connect, and act on critical data more efficiently. The engineer will help scale and accelerate high-quality integrations with customer systems.

What you'd actually do

  1. Build a strong foundation across Flock’s platform, the Nova product, and our customer environments.
  2. Start taking ownership of integrations and customer interactions.
  3. Operate as an independent owner of end-to-end customer integrations.
  4. Lead deployments from discovery through production, act as a trusted technical partner to customers, and ensure integrations are stable and scalable.
  5. Contribute to improving our data pipelines, identify product gaps based on real-world usage, and help evolve our internal processes to support continued growth.

Skills

Required

  • Python, Java, C++, or JavaScript
  • SQL
  • RESTful APIs
  • networking fundamentals
  • Git
  • cloud platforms (AWS, Azure, or GCP)
  • containerization tools like Docker or Kubernetes
  • JSON, XML, and CSV
  • problem-solving and analytical thinking skills
  • Clear communication skills

Nice to have

  • data analysis
  • machine learning
  • DevOps practices
  • prior client-facing/consulting roles

What the JD emphasized

  • customer facing role
  • Experience being customer facing
  • willingness to travel (25–50%) and work closely with customers onsite