Software Engineering Manager - Intercom

Verkada · Enterprise · Bayoffice · Intercoms

Verkada is seeking an Engineering Manager for their Intercom team, focusing on building and scaling intelligent cloud-managed intercom systems. The role involves people management, technical leadership, architecture reviews, and contributing to product strategy and roadmap. The ideal candidate has experience managing engineers, a product-first mindset, and deep understanding of enterprise SaaS.

What you'd actually do

  1. As the lead for the Intercom team, you aren't just building features; you are scaling the backbone of a rapidly expanding product line, and defining the roadmap and strategy to help us capture customers in new markets
  2. While your primary focus is people and delivery, you will provide technical leadership through architecture reviews, ensuring our stack remains scalable as our customer base grows 10x, and be willing to roll up your sleeves to write code or prototype new features
  3. You will be responsible for the career growth of high-performing engineers. We value managers who can identify 'force multipliers' within their team and mentor the next generation of tech leads.
  4. Inspire your team to create highly polished and delightful user experiences, informed from your direct observation of our customer’s needs
  5. Work closely with Product and Design to shape our understanding of our customer’s needs and deliver solutions that provide meaningful value

Skills

Required

  • 2+ years experience managing, leading, and inspiring a team of engineers
  • hiring, retaining, and managing performance
  • 5+ years of work experience in a software engineering roles
  • building great product experiences
  • Product-First' mindset
  • Deep understanding of enterprise SaaS
  • Experience with both backend and frontend
  • Experience working in an agile software development environment
  • Eye for design, product details, and polish
  • Working knowledge of at least one server-side framework
  • Working knowledge of at least one database system
  • Degree in Computer Science or related Engineering field

What the JD emphasized

  • scaling the backbone of a rapidly expanding product line
  • defining the roadmap and strategy
  • technical leadership through architecture reviews
  • scalable as our customer base grows 10x
  • career growth of high-performing engineers
  • mentor the next generation of tech leads
  • highly polished and delightful user experiences
  • customer’s needs
  • enterprise SaaS