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Job Category
Software Engineering
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
- The mission of our Q Branch Demos team is to build, deliver and support demonstration environments for use by our Solution Engineers (SEs) here at Salesforce. These demonstration environments incorporate the latest product capabilities that Salesforce has to offer, tailored to meet the needs of specific product or industry. With these demo environments, SE’s have the tools that they need in order to deliver a best practice demo for a given product or industry and enable our SE’s to scale, innovate and provide the best product demonstrations of their careers.
ROLE OVERVIEW:
As a Solution Developer for the Demos team, you will have a significant impact on Salesforce's success by contributing to our demo platforms and supporting the success of demo assets leveraged by our global Presales team. In this role you will focus on using your development skills to make our demo assets deployable on demand using the Salesforce and NextGen Platforms. This will provide Solutions Engineers with the tools they need to deliver compelling product and industry demos.
This includes front and back end development on the Salesforce platform, integrations to other Salesforce product clouds including Data Cloud, Slack, and Marketing, keeping up with the pace of innovation supporting new product features into our Demo Assets. We are looking to hire a talented, flexible and creative developer that will help us innovate, serve our stakeholders, and have a great time while doing so.
Key Responsibilities
- Ensure your assigned Q Brix pass daily testing
- Deploy updates, enhancements, and fixes, and provide Level 2 technical support to Demos team
- Build demo platform utilities to reduce occurrence of errors and improve demo experiences
- Develop technologies to integrate with internal back-end systems
- Perform root cause analysis of production errors and resolve technical issues
- Develop scripts to automate common demo configuration
- Design procedures for system troubleshooting and maintenance
- Partner across out C360 Demo Product Management team and support escalated technical requests
- Provide a 2 business day turn-around on assigned Github pull request tickets
- Publish Demo updates to required demo orgs
- Own and deliver on one assigned side project per quarter
- Respond in a timely manner to slack posts and asana tasks
Required skills and qualifications
- 4-6 years of experience working with the Salesforce Platform technologies include - LWC, Javascript, Aura, Apex,SOQL, Flows etc.
- Experience working with Salesforce Products like Sales Cloud, Service Cloud,Experience Cloud, Data Cloud, Agent Force, CRM Analytics
- Good to have experience working with Git and GitHub workflows, SFDX, Cumulus CI
- Must have certifications - Salesforce Admin, App Builder, Platform Developer - 1
- Good to have Sales / Service / Other consultant certifications
- Problem-solving attitude
- Collaborative team spirit
Preferred skills and qualifications
- Experience in developing/engineering applications for a large company
- Having knowledge on Python would be added advantage
Objectives of this role
Become a technical partner for our demo teams
- Serve as a partner to the demos team, determining the most effective way to make our demo assets deployable
- Understanding the needs of demo product owners and solving for them
- Working with demo product owners to ensure that development follows established processes and works as intended
- Support demo product owners by building demo configuration
Follow DevOps Standards & Release Management processes
- Follow Q Branch defined Agile delivery process and adhere to best practices outlined using our DevOps life cycle to build, manage, and maintain high quality demo assets.
- Work on ways to automate and improve development and release processes
- Research, architect and build solutions for continuous integration between Github and Salesforce orgs.
Ensure Demo Quality
- Testing and examining configuration and code written by others and analyzing results
- Identifying technical problems and developing updates and fixes
- Provide attention to detail and a commitment to high-quality, stable deliverables
Security & Trust
- Ensuring that systems are safe and secure against cybersecurity threats
Train and Enable
- Contribute to Developer Documentation
- Educate Demo Product Owners on how to work effectively on our platform
- Mentor and train others when possible
Team Player
- Planning projects and being involved in project management decisions
- Work seamlessly as part of a global team
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.