To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Marketing Cloud Solution Architect (SA) is a key member of the Salesforce Marketing Cloud Professional Services team. Solution Architect leads the design decisions and delivery of solutions and technologies that meet client business goals and technical requirements. SA is focused on designing the end-to-end solution that meets business needs and is responsible to bridge between customer vision, optimal architecture and Salesforce best in class solutions to ensure timely and fully functioning project delivery.
The ideal candidate should have a strong Marketing Cloud background combined with broad, multi-cloud platform knowledge. Experience as
a Salesforce Marketing Cloud Services, or related Partner / Consultancy background. The ideal candidate should be known to work independently, thrive in an entrepreneurial atmosphere, and communicate clearly with business stakeholders, executives, and product owners to effectively translate business requirements into Best in Class solutions. Must be an excellent communicator who can tailor their delivery to a variety of audience and communicate both in English and Hebrew fluently. Must be committed to constantly expanding and developing Product and Platform Knowledge.
Responsibilities:
- Gathering, understanding and transforming business-use cases into an actionable solution design and architecture.
- Lead meetings on the technical and business requirements Understand and map Business Processes & Challenges into our technical product suite, ensuring scalable, secure, comprehensive solution designs.
- Clearly and articulately document solutions with great attention to details.
- Present high-level overviews of the Salesforce Marketing Cloud capabilities, architecture and integration capabilities.
- Identify project issues/risks and present alternatives to alleviate or resolve
- Facilitate customer solutions testing and validation
- Travel to client sites for onsite discovery and solutions presentations. Not expected to exceed 25% - 50% throughout the year, but differs per engagement.
- Run multiple client engagements in parallel and work with associated team members
- Lead consultative engagements with clients on the technical and business challenges related to their marketing automation initiatives
Required Qualifications and Skills:
Proven 5+ years hands on experience with Marketing Cloud implementations, including, mobile SDK, Whatsapp, Integrations, ect.
Experience designing scalable data architectures on Salesforce, multi-cloud implementations, including demonstrated technical depth and with core Salesforce Platforms, including Sales Cloud, Service Cloud and Data 360.
Understanding of Data 360 credit consumption drivers.
Familiarity with cloud data platforms (e.g. Snowflake, BigQuery, Reshift, Synapse).
Familiarity with data architecture/schema, including relational data models and sql syntax, documentation of data models, and data flows.
Marketing Cloud certifications strongly preferred (Marketing Cloud Email Specialist, Marketing Cloud Consultant).
Data 360 Consultant Certification a significant advantage.
Proven track record of working with multi-stakeholder teams, specifically IT, M&A, Infrastructure / Security, Sales / Business / Marketing / Digital.
Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Excellent strategic & technical thinking. Highly organised and meticulous.
Excellent written, verbal, and visual communication skills, able to present complex concepts optimally at both the tactical and strategic/executive levels.
Highly efficient teammate, with the ability to also work independently in a fast-paced, fluid environment.
Comfort working in and with a highly distributed team and organization.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.