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Job Category
Customer Success
Job Details
About Salesforce
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Overview of the Role
Retail Cloud from Salesforce is the leading commerce platform to connect consumers and store associates with digital experiences. Designed exclusively for brands and retailers, its innovative technology powers Modern POS with store associate apps including mPOS, Inventory Management, Clienteling, Endless Aisle, and Curbside Pickup.
Retail Cloud Commerce Platform connects the online and in-store customer journey and enables brands to engage with customers by offering highly personalized interactions and fast and efficient commerce transactions. Retail Cloud Content Management System (CMS), the leading no-code mobile commerce platform enables merchandisers to create on-brand experiences with personalized promotions and loyalty.
Founded by the visionary behind Google Shopping, Retail Cloud powers mobile commerce for the world’s leading brands and retailers, including, Sando, Maje, Deciem and Suitsupply.
We’re seeking a Solution Architect to join our professional services team. This role encompasses managing a spectrum of client interactions related to our Retail Cloud offering. From pre-sales support to implementation, you’ll spearhead strategic customer implementations that fulfill customer expectations tied to their use of our market leading software.
The Solution Architect will be part of the Commerce Practices team within professional services and work alongside commerce industry experts in B2B, B2C, Order Management and Retail Cloud solutions.
The Solution Architect will lead one or more projects for enterprise customers, partnering with key stakeholders to achieve the implementation vision while executing on defined deliverables. They serve as hands-on advisors, using strong interpersonal skills, solution and technical knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer ROI.
Required Qualifications
- Develop a comprehensive understanding of the Retail Cloud solution and customer business models to drive client business objectives, retention, and achieving customer business objectives.
- Assist in pre-sales activities to qualify prospects, advise on implementation best practices and define implementation estimates and related timelines.
- Engage in hands-on management and delivery of complex projects, leveraging your technical and management expertise in areas like APIs, SPI, and retail technology systems (POS, e-commerce platforms).
- Serve as a technical advisor and partner to clients and or their 3rd party systems implementation partners, aiding in their understanding and utilization of our platform’s capabilities.
- Interact with license sales, sales engineering, product management and professional services colleagues in context of pre-sales and or delivery.
- Contribute to our implementation best practices strategies, leveraging insight from your work and observations on market trends to continuously improve our delivery motion..
- Drive successful customer outcomes that align with their objectives and growth goals.
- Develop and manage relationships with professional services sellers and provide presales support to evaluate, scope, estimate and create proposals for prospective projects.
- Plan, develop and deliver enablement or mentorship programs for sales teams and delivery consultants to help scale the business.
- Manage to a minimum billable utilization target.
- Positively contribute to professional services bookings.
Required Qualifications
- 5+ years in software systems implementation professional services as a solution architect in a SaaS tech-driven environment. Customer-facing expert.
- Expertise in in-store retail operations technologies and hardware including credit card devices, tap to pay solutions, barcode scanners, RFID technology, cash drawers, receipt printers, point of sale (“POS”) solutions, e-commerce, unified commerce, BOPIS, BORIS and Endless Aisle.
- Familiarity with integrated payment processing solutions and PCI compliance.
- Demonstrated technical proficiency with SaaS, microservices, system integration architecture approaches and data schemas.
- Expertise working with Enterprise customers, including senior-level customer interactions on business and technical sides of customer organization.
- Excellent written and verbal communication skills, executive level presence and experience in working in a client advisory role.
- Strong consulting skills, including listening, analysis and delivering prescriptive solution recommendations.
- Team player who can work independently or as a member of a larger team.
- Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
- Ability to support multiple, concurrent pursuits and projects.
- Proficiency in JIRA, standard project management tools, and collaboration suites (e.g., Slack)
- Ability to travel; up to 25%
Preferred Qualifications
- Relevant Salesforce certifications and consulting experience are preferred.
- Bachelor’s degree (or its foreign degree equivalent) in a Technology, Engineering (any field) or a related quantitative discipline. Equivalent demonstrable work experience in lieu of a degree will be considered.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.
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