There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!
About The Role
The Solution Delivery Manager, will partner with our Sales team to orchestrate the best-fit solution of Professional Services offers to allow the customer to achieve their strategic goals in the most expedient and effective manner. You will collaborate very closely with our Customer Success Managers to define and refine the customer journey through its execution. You will provide guidance in the implementation of the offers to our Delivery Team ensuring that its execution meets or exceeds the intended goals.
Key Responsibilities
- Collaborate with the Customer Success Managers, the Sales Account Executives and the Customer to orchestrate their platform adoption and digital transformation journey
- Strategize and define platform-based solutions that best fit the short and long-term needs of the Customer
- Identify and define engagement parameters, duration, costs, and success criteria
- Ensure the handover of engagement to the Delivery Team is done properly and comprehensively
- Successfully achieve the first milestone defined in the Customer’s platform adoption strategy
- Work closely with Customer Success Managers as an escalation point to triage and define solutions for customers with critical needs
- Interact with the global Shared Services and Success Adoption organizations to ensure offers and success practices are understood, disseminated, and upheld
- Be an advocate for the company culture in every interaction with employees and customers
- Be innovative and make a positive impact on your customers, on your team, and on the company
Qualifications
- 5 to 10 years of experience in a Customer facing role
- Entrepreneurial mindset with a strong understanding of customer orientation principles
- Ability to address topics such as business value and total cost of ownership, etc.
- Experience in a Customer Success Management or Professional Services role in the past with a track record of consistently delivering projects, driving successful technical programs, and managing technical accounts
- Excellent ability to understand and communicate complex business and technical subjects to both Management and Technical audiences
- Experience working with a technical Customer base and corporate IT projects and processes
- Experience with aligning organizations to corporate goals and directions
- Demonstrated ability in successfully handling solutions and services scoping to define a statement of work
- Action-oriented with a result-driven attitude to drive successful engagements
- Ability to work across geographies and cultures
- Bachelor’s Degree (or equivalent work experience) or higher
- Intellectual curiosity
- Sense of humour
More about OutSystems
OutSystems is a leading AI Development Platform built for the enterprise. Global organizations trust OutSystems to rapidly build mission-critical apps and agents, modernize legacy processes with agentic systems, and govern their entire AI portfolio across complex regulatory environments, all on one unified platform.
As the future becomes agentic, our customers need us now more than ever. While AI has opened the door to extraordinary possibilities, most large organizations find themselves stuck on one side of the "enterprise gap" because AI by itself doesn't solve their complex use cases and business challenges. OutSystems bridges the "enterprise gap" by combining the speed of generative AI with a deterministic, enterprise-grade framework. We provide the tools for teams of any size to deliver high-quality, reliable AI solutions that drive real business impact.
We are looking for passionate, talented, and motivated people to join us as we empower organizations to build, deploy, and scale the next generation of enterprise software. While we are leading the charge into the agentic era, our mission is broader: we are the platform enterprise leaders trust to evolve their entire business, accelerating innovation through secure, governed human-AI collaboration.
OutSystems is a global company, with more than 900k developer community members, 1,700 employees, more than 600 partners, and thousands of active customers in over 75 countries and across 21 industries. Founded in 2001, OutSystems now has offices in the United States, United Kingdom, the Netherlands, Portugal, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, India, and Singapore, and includes a thriving, worldwide community of remote employees.
Our customers are some of the world's most recognizable brands across diverse industries— such as Toyota, Heineken, Bosch, KeyBank, and UCLA—who trust OutSystems to deliver ROI and transformational impact.
Consistently recognized as a leader by top analyst firms Gartner, IDC and Forrester, OutSystems continues to shape the future of enterprise software development in the agentic era. We are proud to be named a leader in more than 100 categories on G2, including #1 in Customer Satisfaction in Enterprise Low Code Development, and most recently as a leader in AI Agent Building in the G2 Spring 2026 Reports.
Working at OutSystems
Our culture is built on our core values of Trust, Customer Success, Innovation, and Alignment. We operate as one global OutSystems team, taking ownership to pursue our vision of being the AI platform enterprise leaders trust to build, secure, and evolve their most critical applications and systems.
What do we have to offer you?
- A company at the vanguard of the agentic revolution, where we don’t just react to AI innovation—we architect it. Joining OutSystems means stepping onto a high-growth rocket ship that combines the fearless agility of a startup with the sophisticated, global foundation of an enterprise powerhouse.
- Real growth opportunities. We don't just talk about development; we invest in it through structured programs designed to scale your expertise. Whether you are aiming for vertical progression, exploring lateral moves into new domains, or mastering specialized AI skills through our Professional Development Fund and Internal Mobility Program, we provide the resources to get you there.
- A global collective of world-class talent, where you’ll collaborate with enterprise software legends and sought-after thought leaders. At OutSystems, our industry experts aren't just visionaries—they are accessible, approachable mentors who are deeply invested in your growth as we architect the agentic future together.
OutSystems nurtures an inclusive culture where talented individuals from all backgrounds are empowered to learn, experiment and make an impact. . We believe that driving our next phase of growth requires the radical creativity that only comes from diverse perspectives. We are committed to building a team as global and diverse as the organizations we serve, ensuring every individual can perform to their full potential. As an equal opportunity employer, all qualified applicants receive equal consideration regardless of race, origin, religion, sex, sexual orientation, gender identity, disability, veteran status, or any other protected status.