Overview
We are seeking a highly motivated and customer-focused Copilot and Agent Solution Engineer to drive the adoption of Microsoft AI-powered solutions, including Microsoft 365 Copilot, Copilot Studio, and Agent-based platforms.
In this role, you will partner with Solution Specialists, customers, and cross-functional teams to design, demonstrate, and deliver innovative AI and agent solutions that enable organizations to transform productivity, business processes, and decision-making.
You will play a key role in helping customers move from experimentation to scaled, production-ready AI adoption, leveraging Microsoft’s end-to-end AI ecosystem.
Responsibilities
Customer Engagement & Technical Leadership
- Partner with customers to understand business challenges and translate them into AI-powered solution architectures
- Lead technical discussions, workshops, and proof-of-concepts (POCs) focused on Copilot and agent scenarios
- Act as a trusted advisor to guide customers through their AI transformation journey
Solution Design & Implementation
- Design and build solutions using Microsoft 365 Copilot, Copilot Studio, Power Platform, and Azure AI services
- Develop and demonstrate agent-based scenarios (e.g., workflow automation, data orchestration, multi-agent collaboration)
- Create reusable solution assets, demos, and reference architectures
Pre-sales & Deal Acceleration
- Collaborate with Solution Specialists to support opportunity qualification, technical validation, and deal closure
- Deliver impactful demos and storytelling to articulate business value and ROI of Copilot & Agent solutions
- Remove technical blockers and accelerate customer decision-making
Innovation & Thought Leadership
- Stay current with the latest advancements in AI, Copilot, and Agent technologies
- Provide feedback to product teams and contribute to field insights and best practices
- Drive internal enablement by sharing knowledge, assets, and learnings across teams
Qualifications
Technical Expertise
Experience with one or more of the following:
- Microsoft 365 ecosystem (Exchange, Teams, SharePoint)
- Power Platform (Power Apps, Power Automate, Copilot Studio)
- Azure AI / OpenAI services
Familiarity with AI/ML concepts, prompt engineering, and agent-based architectures
Experience in solution development using APIs, automation workflows, or low-code/no-code platforms
Customer & Business Skills
- Strong ability to map technical solutions to business outcomes
- Experience in pre-sales engineering, technical consulting, or solution architecture
- Excellent communication and presentation skills with the ability to influence both technical and executive stakeholders
Collaboration & Growth Mindset
- Proven ability to work across cross-functional teams (sales, engineering, customer success)
- Self-driven, adaptable, and comfortable working in a fast-evolving AI landscape
- Passion for learning and applying new technologies to solve real-world business problems
Preferred Qualifications
- Experience with Copilot, Generative AI, or enterprise AI deployments
- Knowledge of agent-based systems or automation frameworks
- Background in industry solutions (e.g., Financial Services, Manufacturing, Public Sector) is a plus
Required/minimum qualifications
Master's Degree in Computer Science, Information Technology, or related field AND 1+ year(s) technical pre-sales or technical consulting experience OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 2+ years technical pre-sales or technical consulting experience OR 3+ years technical pre-sales or technical consulting experience OR equivalent experience.
Additional or preferred qualifications
4+ years technical pre-sales, technical consulting, or technology delivery, or related experience OR equivalent experience.
2+ years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about **requesting accommodations.**