Solutions Consultant (engagement Services Manager)

Samsara Samsara · Enterprise · CA · Remote · Customer Success

This role is a Solutions Consultant (Engagement Services Manager) at Samsara, a company that provides a Connected Operations Cloud platform. The role focuses on representing Samsara's implementation and integration services, assisting customers with business needs, defining services scope, and managing the sales cycle for services. It involves working with C-level personnel, meeting services ARR attach quotas, and partnering during delivery. The role is not directly involved in building or developing AI/ML models or systems, but rather in selling and integrating services around Samsara's IoT data platform, which may include AI-enabled features.

What you'd actually do

  1. Articulate and sell the value of Samsara Services within prospective and existing accounts for enterprise customers.
  2. Work in conjunction with Sales Representatives and Sales Engineers to define and integrate the services solution into the comprehensive Samsara proposal.
  3. Own Services pursuits (ARR attach quota).
  4. Be responsible for forecasting services and closely monitoring ARR pipeline to understand capacity demands.
  5. Plan and manage Services scoping activity with prospective customers and produce proposals, level of effort, transition/KT, and resource plans.

Skills

Required

  • 7+ years of demonstrated experience in positioning Professional Services or Technology Solutions.
  • Building and maintaining positive relationships with sales, CSMs, and other key partners during implementations.
  • Strong presentation skills: Showing the value, capabilities, and differentiators of complex service solutions using methodologies and service offerings.
  • Strong innovation skills: Building services templates, services engagement processes, and services presentations by having a “builder” mentality.
  • A breadth of knowledge executing the SOW/Proposal processes by scoping, producing, and delivering to the customer SOWs that meet customers' documented requirements.
  • Can articulate relevant customer success stories and metrics that demonstrate value to the customer.
  • 4-year Bachelor Degree.
  • Specific skills in creating SFDC reports/dashboards and navigating in SFDC.

What the JD emphasized

  • positioning Professional Services or Technology Solutions
  • Building and maintaining positive relationships with sales, CSMs, and other key partners during implementations.
  • Strong presentation skills: Showing the value, capabilities, and differentiators of complex service solutions using methodologies and service offerings.
  • Strong innovation skills: Building services templates, services engagement processes, and services presentations by having a “builder” mentality.
  • A breadth of knowledge executing the SOW/Proposal processes by scoping, producing, and delivering to the customer SOWs that meet customers' documented requirements.