Solutions Engineer - Apj

Vanta · Enterprise · Sydney, Australia · Revenue

Solutions Engineer role focused on guiding customers through Vanta's security and compliance platform, acting as a technical advisor and a bridge between customers and the product development team. The role involves understanding customer needs, demonstrating product value, and providing feedback for product improvement. While not directly building AI, the role leverages AI tools and operates within an AI-driven company.

What you'd actually do

  1. Partner with Account Managers to identify, qualify and drive renewals and expansion opportunities
  2. Build and maintain strong technical partnerships with our customers via engaging product demonstrations, trials, and other communications
  3. Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacy
  4. Influence Vanta’s strategy and product priorities to drive adoption and retention by being the voice of the customer
  5. Develop a deep understanding of our product capabilities, integrations, configurations messaging, partner ecosystem, and competitive landscape

Skills

Required

  • 3+ years of customer-facing, technical experience as a Solutions Engineer, Sales Engineer or equivalent title
  • Outstanding communication abilities
  • Track record of working on multiple projects simultaneously
  • Hands-on experience with cloud platforms: AWS, Google Cloud, Microsoft Azure & Operating Systems (Windows, MacOS, Linux) and cloud application architecture
  • Strong project management skills
  • Ability to operate in a startup environment
  • Creative, curious, technical, and persuasive
  • Detail-oriented and organized
  • Ability to interact with various titles and roles within an organization

Nice to have

  • Familiarity with REST API development and service integrations
  • Prior B2B SaaS experience

What the JD emphasized

  • customer-facing, technical experience
  • outstanding communication abilities
  • track record of working on multiple projects simultaneously
  • Hands-on experience with cloud platforms: AWS, Google Cloud, Microsoft Azure & Operating Systems (Windows, MacOS, Linux) and cloud application architecture
  • Strong project management skills
  • operate in a startup environment that lacks structure of a larger organization
  • Familiarity with REST API development and service integrations is a plus
  • prior B2B SaaS experience