About the Team
The Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises. We act as a trusted advisor and thought partner for our customers, ensuring developers and enterprises maximize value from our models and products. As a Solutions Engineer, you’ll help companies and organizations across industries transform their business through solutions such as customer service, automated content generation, and novel applications that make use of our newest, most exciting models.
About the Role
We are seeking an experienced pre-sales Solutions Engineer to partner with our Education sales team in supporting Higher Education institutions and K–12 organizations as they adopt and scale OpenAI’s tools and products. In this role, you will work closely with educators, administrators, IT leaders, and institutional stakeholders to apply AI in ways that enhance teaching and learning, improve operational efficiency, and responsibly address complex challenges across the education ecosystem.
You will serve as a trusted technical advisor, bringing deep product knowledge and strong communication skills to demonstrate value, design thoughtful solutions, and guide responsible AI adoption aligned with institutional values, privacy requirements, and student-centered outcomes. Your work will directly support OpenAI’s broader mission to ensure AI benefits all of society, with a particular focus on expanding access, equity, and positive impact in education.
This role is based in New York City. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
In this role, you will:
- Deliver an exceptional pre-sales customer experience for prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions.
- Demonstrate how leveraging ChatGPT and the OpenAI API can meet customers’ business needs and deliver substantial business value, including, but not limited to, building and presenting demos, scoping use cases, recommending architecture patterns, and providing in-depth technical advisory.
- Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.
- Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning.
- Act as a technical multiplier for the team by contributing to best practices, influencing deal strategy, and informally mentoring other Solutions Engineers through shared learnings and example-setting.
- Serve as the first line of defense for security, privacy, and compliance discussions by exercising sound technical and risk judgment, explaining standardized collateral, guiding customers through trust tradeoffs, and escalating complex requirements appropriately.
- Collaborate closely with the Education Go-to-Market, Policy/Global Affairs, and GRC teams to ensure a seamless customer experience.
You might thrive in this role if you:
- Have 7+ years of experience in technical pre-sales or adjacent technical advisory roles, with a track record of independently owning complex, high-stakes customer engagements.
- Are comfortable operating independently in ambiguous, fast-evolving environments, making progress without fully formed playbooks or perfect information.
- Own the technical strategy for a portfolio of strategic Education customers, leading complex pre-sales engagements end to end
- Demonstrate a thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher-level security and compliance support.
- Have industry experience in programming languages like Python or JavaScript and working with REST APIs.
- Have delivered prototypes of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture.
- Are an effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders.
- Own problems end-to-end and are willing to pick up whatever knowledge you're missing to get the job done.
- Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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