Solutions Engineer I

Box Box · Enterprise · Chicago, IL · Sales Engineering

This role is a Solutions Engineer at an AI-first company that focuses on Intelligent Content Management. The Solutions Engineer will work with clients to understand their business problems, craft customer-centric solutions using the Box platform (including Box AI), and act as a liaison between Sales and Product teams. The role requires technical fluency in AI concepts like LLMs and embeddings, and the ability to lead technical discussions and product presentations.

What you'd actually do

  1. You research, explore and identify customer business problems; you’ll think like a builder and experiment, iterate, and refine to make every customer experience exceptional
  2. Work daily with the Sales Team to drive new revenue
  3. Lead technical discussions and product presentations to everyone from a CEO to an IT admin
  4. Lead demos across the Box suite of offerings (Box AI, Box Web, Mobile, Relay, Governance, Platform and custom API-based apps)
  5. Become a Box product and industry expert, rapidly learning the Cloud Content Management and Box model

Skills

Required

  • 4 year degree or equivalent work experience
  • 1+ years of relevant sales, technical, or customer facing experience, ideally within a SaaS and/or ECM environment
  • AI-curious and technically fluent; comfortable discussing LLMs, embeddings, automation, and context and prompt engineering concepts with both technical and business audiences
  • Ability to learn, understand and communicate complex technical concepts and develop skills to create compelling solutions that demonstrate business value
  • Experience leading strategic and complex customer engagements
  • Technically adept with experience in web technologies and API's

Nice to have

  • passion for problem-solving
  • love working with leading-edge technology

What the JD emphasized

  • AI-first company
  • AI-curious and technically fluent