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Job Overview The Implementation Manager, Solutions is part of the customer account team and responsible for all aspects of pre and post-sale Implementation of a customer's contracted products and services from T-Mobile for Business. They focus on the project management aspects of all key deliverables and on-site installation requirements. They will work with customers and account teams to develop detailed project plans to meet customer business requirements and then oversee their delivery. This includes T-Mobile products which include paid-for installation services purchased by the customer and they coordinate all aspects of the on-site installation by our partners. Additionally, they oversee high-capacity, large, complex, and/or long-duration projects which require the development of custom statements of work (SOWs)and custom pricing. Timely coordination with the customer points-of-contact, installation vendors, and account teams is central to providing a great customer experience and ensuring on-time delivery of T-Mobile services. They ensure all business requirements, performance requirements, on-boarding, training, and appropriate hand-offs to lifecycle support customer Care teams have occurred prior to project close-out.
Job Responsibilities: IMPLEMENTATION * Develops, delivers, and manages implementation project plans * Facilitates daily/weekly/monthly project management meetings * Coordinates with customers, partners, and other key stakeholders as the project necessitates to ensure success. At times will require travel for on-site visits. * Dispatches, tracks, and oversees partners performing on-site work to achieve agreed upon project outcomes * Keeps all stakeholders apprised of overall implementation project status via weekly email updates, regularly scheduled meetings, or other means as required by the project PRE-SALES * Assists with acquiring new customers * Works directly with the customer to define project success criteria by gaining deep knowledge of the customer's business * Attends customer meetings virtually or in-person (as required), demonstrating T-Mobile's ability to support large, complex projects at the enterprise and strategic account levels * Assesses customer needs and develops customized project plans to meet the customer’s requirements for implementation across all T-Mobile products sold to the customer POST-SALES * Drives follow-up activities which ensure T-Mobile has delivered on its commitments during the implementation process for all projects and products * Ensures appropriate handoffs have occurred to transition the customer to lifecycle support resources which may include T-Mobile Care, T-Mobile partners or other 3rd parties * Confirms that established and documented processes are in place for lifecycle support and escalation * Coordinates or conduct customer trainings with support resources for the customer * Ensures an effective and seamless customer transition to lifecycle support resources OTHER * Participates in all team meetings, workshops, or other enrichment activities assigned * Completes required training to ensure currency and competency in the role * Completes special projects/assignments as assigned to meet business goals * Prepares and provides reporting to management as requested Education: Bachelor's Degree or requisite work experience (Required) Work Experience: 2-4 years Project Management Experience and experience working with wireless or wireline telecom LAN/WAN equipment (Required) Less than 2 years Demonstrated experience supporting on-site installations in telecom or similar environments (Preferred) Less than 2 years Demonstrated experience directly interfacing with customers, Sales teams, and/or partners (Preferred) Less than 2 years Experience presenting to executives (Preferred) Knowledge, Skills and Abilities: Telecommunications Knowledge of Wireless and Wireline industry, LAN/WAN equipment, and related environments such as DEMARCs, Telco Closets, and Data Centers with basic knowledge of installation requirements for each (Preferred) Communication Strong communication soft skills including verbal and email (Preferred) Contract Management Ability to interpret contracts, evaluate and write statements of work, and develop and maintain vendor score-cards (Preferred) Project Management Demonstrated ability to create project plans using MS Excel, MS Project, or similar project management tools (Preferred) Presentations Demonstrated ability to create effective and professional customer-facing presentations using MS Powerpoint (Preferred) MS Office Suite Ability to use standard office applications (Preferred) Licenses and Certifications: Project Management Professional (PMP) (Preferred)
• At least 18 years of age • Legally authorized to work in the United States
Travel: Travel Required (Yes/No):Yes
DOT Regulated: DOT Regulated Position (Yes/No):No Safety Sensitive Position (Yes/No):No
New York Pay Range 119,000-161,598
Washington Pay Range 116,400- 157,558
Base Pay Range: $88,900 - $160,400
Corporate Bonus Target: 15%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ352991¶dox=1
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out _www.t-mobilebenefits.com_.
Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.