Security is at the core of Google's design and development process: it is built into the DNA of our products. The same is true of our offices. You're an expert who shares our seriousness about security and our commitment to confidentiality. You'll collaborate with our Facilities Management team to create innovative security strategies, investigate breaches and create risk assessment plans for the future. You believe that providing effective security doesn't come at the expense of customer service - you will be our bodyguard (and our long lost pal).
As the Special Initiatives and Operations Manager, your key responsibilities center on serving as the primary operational bridge between leadership support and cross-functional partners to ensure time-critical results. You will manage high-level situational awareness and information flow during crisis activations, leveraging AI-driven tools and automated workflows to synthesize data and keep stakeholders and management leads consistently informed of real-time developments.
Additionally, you will be responsible for utilizing advanced analytics and machine learning frameworks to translate complex operational data into actionable insights, while developing, scaling, and automating process documentation to standardize operations and ensure continuity across security functions. You will execute specialized projects for C-suite leadership—specifically the integration of AI initiatives, predictive modeling, and automation to enhance effectiveness within the Executive Protection (EP) and Executive Support Center (ESC) realms—and provide supplemental support to the ESC as business requirements dictate. As required by key stakeholders, you may also support a variety of AI and operational projects for the Alphabet Chief Executive Officer (CEO) or the broader Lean Six Sigma (LSS) team.
From keeping Googlers safe and secure to managing disruptive events, the ability to anticipate, deter, detect, and act are the pillars of Google’s Global Security and Resilience Services (GSRS) team. As a member of GSRS you will help develop a culture where safety, security and resiliency are integrated into every facet of Google, including the creative process. You will help us continually identify, evaluate and monitor enterprise risks that could affect business activities and provide business leaders the information they need to make critical decisions. You'll collaborate with cross-functional teams to create innovative strategies and develop programs that drive sustainable effectiveness.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US: $157000 - $228000 (USD) + 20% bonus target + equity + benefits
Learn more about benefits at Google.
Responsibilities
- Develop and implement security protocols and processes supporting LSS in an Incident Command Center setting with stakeholders from other Global Security and Resilience Services (GSRS) teams.
- Serve as a liaison to other security stakeholders and Google operations centers managers for all matters regarding Leadership Support Services.
- Manage the triage and resolution or escalation of concerns related to Googler executives or other at-risk Googlers during coordinated Tier 1 event activations or when otherwise required.
- Support ESC daily requirements as an escalation manager on an as needed basis.
- Drive the integration of AI initiatives, advanced analytics, and process automation to deliver insights, standardize security workflows, and execute projects for LSS in support of executive safety.
Qualifications
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience in incident command management, emergency service control, or security operations center environments.
Preferred qualifications:
- Experience managing multiple, security related teams and programs.
- Deep understanding of AI tools, machine learning frameworks, and generative AI systems, with a proven ability to apply these technologies to automate operational workflows and drive insights.
- Ability to multi-task in a changing and ever evolving environment.
- Global mindset with strong communication, highly organized, exceptional attention to detail, and customer service skills.
- Creating, planning, and reviewing EP or event security operations documents.