Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
The Senior Facilities Operations Specialist provides advanced operational leadership and oversight for assigned Amenities spaces across the Comcast Corporate campus. This role is responsible for managing complex, high-profile environments including a two-story indoor amphitheater, multiple food service areas, conference and meeting floors, fitness and wellness centers, newsrooms and studios, and a wide range of employee-facing environments. In addition to day-to-day facilities operations, the Senior Specialist serves as a key leader within the Facilities organization – driving operational excellence, mentoring team members, strengthening vendor performance, and partnering with internal stakeholders to deliver safe, efficient, and exceptional workplace experiences.
Job Description
Core Responsibilities
- Serve as the senior point of contact for facilities operations within assigned Amenities spaces, providing leadership, direction, and escalation support.
- Lead daily operational oversight through strategic floor inspections, issue prioritization, and proactive problem resolution.
- Support and mentor Facilities Operations Specialists and other team members by sharing best practices, providing guidance on complex issues, and supporting onboarding and training efforts.
- Build and sustain strong relationships with space owners, business leaders, and campus partners through clear communication, responsiveness, and continuous improvement.
- Act as a liaison between Facilities, Property Management, Security, and other internal departments to ensure seamless service delivery.
- Lead and manage facilities-related projects from initiation through completion, including scope development, scheduling, vendor coordination, and execution.
- Oversee project financials by requesting and evaluating proposals, tracking budgets, securing approvals, and ensuring accurate invoice processing.
- Oversee and optimize the full lifecycle of work orders to ensure timely completion effective communication, and customer satisfaction.
- Identify gaps in existing processes and lead the development of refinement of standard operating procedures (SOPs) to enhance efficiency and consistency.
- Ensure assigned spaces comply with Comcast standards, OSHA regulations, and all applicable safety and operational requirements.
- Partner with building management to coordinate complex maintenance and repair work, including electrical, plumbing, HVAC.
- Oversee facilities-related event logistics, ensuring proper insurance documentation, security access approvals, and risk mitigation measures are in place.
- Manage facilities projects in assigned spaces, collaborating with internal partners, contracted vendors, and external stakeholders.
- Manage project lifecycles including proposal requests, quote collection, budgeting, expense tracking, and invoice submission.
- Track timelines, labor costs, communicate updates, and coordinate logistics to minimize disruptions.
- Drive project timelines by setting clear expectations, communicating progress, and ensuring deliverables are met.
- Serve as a primary point of contact for internal partners and respond to customer inquiries with professionalism and urgency.
- Support setups, breakdowns, and event logistics in partnership with Events, IT/AV, Security, and culinary teams.
- Assist in project coordination, including refreshes repairs, and space enhancements.
- Escalate issues appropriately and communicate status updates to Facilities leadership and stakeholders.
- Ensure compliance with building regulatory codes, life-safety, and security across campus.
- Contribute to campus-wide initiatives that improve operational efficiency, service quality, and employee experience.
Key Competencies
Operate effectively in a fast-paced, high-demand environment with multiple concurrent priorities and stakeholders.
Support after-hours work, critical incidents, major events, and participate in the on-call rotation as required.
Take on department-wide initiatives, pilot programs, and strategic projects that support the long-term goals of Facilities and Workplace Experience operations.
Understand daily facility operations and maintain high standards across diverse environments.
Prioritize effectively, uses sound judgment, and adapts quickly in fast-paced situations.
Proactively identify issues and ensure timely resolution.
Provide exceptional service with a responsive, solution-driven approach.
Clearly communicates with employees, guests, and internal stakeholders.
Conduct detailed inspections and follow through on issues until resolved.
Thrive with changing priorities and demonstrate accountability, reliability, and ownership.
Work seamlessly with cross-functional teams to support a connected, consistent campus experience
Support emergency response procedures, incident reporting, and regulatory compliance.
Maintain safe, secure, and well-documented operations.
Employees at all levels are expected to
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Communication, Cross-Functional Teamwork, Maintenance Repair, Operational Excellence, Project Management Life Cycle (PMLC), Teamwork
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree (Required)
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
2-5 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.