Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Responsible for acting as a high-level individual contributor to the functional systems and technology department (i.e., Human Resources, Finance, Legal, Responsible for acting as a high-level individual contributor to the functional systems and technology department (i.e., Human Resources, Finance, Legal, etc.). Acts as a subject matter expert for specific functional systems and technology related inquiries and projects. Has in-depth experience, knowledge and skills in own discipline. Acts as a resource for colleagues with less experience. Responsible for documenting all configuration and design activity within their function(s).
Job Description
Core Responsibilities
Responsible for business configuration(s) consultation, implementation, testing and maintenance.
Serves as subject matter expert and point of contact for functional systems and technology related inquiries and requests from department heads and other business stakeholders.
Collaborates with business stakeholders to identify product and technical requirements for assigned function(s) and project(s).
Designs, builds and tests all new enhancements and ensures production support and resolution of any defects.
Supports systems rollout, training and communication.
Provides user feedback to management to influence future systems enhancements.
Conducts regular data integrity maintenance and audits to ensure the quality of data.
Conducts needs analysis to determine integration requirements.
Monitors and evaluates new enhancement.
Works with quality assurance team to ensure all necessary testing is accounted and documented.
Provides feedback regarding best possible user experience for application users.
Utilizes in-depth knowledge of process design and redesign skills to present and support functional and technical solutions.
Provides reporting when and as needed.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.
Additional Core Responsibilities
Offer configurations based on the Business requirement
Building Eligibility rules
Performing publications
Collaborating with E2E testing on test cases
Validating offer build aligns with design
Basic troubleshooting with E2E business partner on offer build defects
Billing system code and offer maintenance as needed
Work on audits and Triage issues.
Ability to run and extract data using existing SQL queries.
Potential for design of offer configuration.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.
Additional Skills and Qualifications:
Proficiency with Microsoft Office, including Excel, Word, and PowerPoint
Ability to work independently in a fast-paced environment
Strong organizational skills & attention to detail
Expert communication & relationship building skills
Previous CSG billing experience/knowledge is desirable
SQL Experience
AI and Process Automation
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
5-7 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.