Job Description
Why This Role? Why Now?
Zendesk is evolving how we support our global workforce, and our APAC People Services team is at the heart of this transformation. We are looking for an HR Operations expert who doesn't just process tasks but acts as a consultative partner to our employees. If you have mastered the complexities of APAC regional benefits and statutory requirements and are looking to leverage cutting-edge tools like Workday and Zendesk in a high-growth environment, this is your moment to make a tangible impact on the employee journey.
Who we’re looking for?
The ideal candidate is a disciplined HR professional with a "double-check" mindset and a deep understanding of the APAC Total Rewards landscape. You are someone who thrives on operational excellence, possesses the critical thinking skills to solve complex payroll discrepancies, and is ready to add value from day one without needing extensive baseline training.
What you’ll be doing
- Primary Responder: Act as the first point of contact for APAC workforce inquiries regarding payroll, benefits, and compensation, ensuring "right the first time" resolutions.
- Regional Administration: Administer diverse benefit programs (e.g., CPF, Superannuation, SSS/Pag-IBIG) and ensure compliance with regional tax years and labor laws.
- Data Integrity: Execute precise data inputs and audits within Workday to support various regional payroll timelines and offboarding processes.
- Process Harmonization: Identify opportunities to streamline Total Rewards processes across APAC jurisdictions to reduce manual effort and improve the employee experience.
- Compliance & Audit: Maintain audit-ready documentation and assist with mandatory government filings across the APAC region.
What you bring to the role?
- Operational Discipline: A background in HR Shared Services where accuracy and speed are non-negotiable.
- Critical Thinking: The ability to look beyond the surface of a ticket to identify systemic solutions rather than temporary fixes.
- Adaptability: Flexibility to adjust your schedule based on regional business needs and a willingness to embrace AI and automation tools.
Basic Qualifications
- 2+ years of experience in an HR Shared Services environment.
- Proven experience supporting at least 2-3 different APAC markets specifically in Payroll and Benefits.
- Experience managing statutory requirements (e.g., mandatory retirement funds and regional leave types).
- High proficiency in English (written and verbal).
Preferred Qualifications
- Hands-on experience with Workday (Payroll & Benefits modules) and Zendesk.
- Experience in localizing Global People policies for regional jurisdictions.
- Demonstrated ability to manage high-volume ticket queues with consistent quality.
#LI-MJ1
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.