Position Summary...
What you'll do...
Role summary:
As a Crisis Specialist, you will serve on the front lines of incident monitoring and operational support across the enterprise, receiving, triaging, documenting, and communicating critical incidents that may impact associates, customers, or operations. This is a phone-intensive role, regularly handling inbound and outbound calls to gather details, coordinate response, and ensure timely escalation. In this fast-paced, 24/7/365 environment, calm decision-making, strong communication, and attention to detail are essential as you partner with stakeholders across business units to maintain accurate information flow during evolving situations, from infrastructure disruptions and severe weather to safety and security events. About the team:
The Crisis Support team serves as the central coordination point within the Global Security Operations Center (GSOC), monitoring incidents that impact stores, clubs, supply chain facilities, campuses, and field operations. We are a collaborative team that values accountability, adaptability, professionalism, and customer service. Team members are expected to think critically, communicate clearly under pressure, and support one another to maintain enterprise-wide operational awareness. This is an in-office role that supports 24/7/365 coverage and is a great fit for individuals who thrive in dynamic environments and want their work to directly support people, operations, and business continuity. What you'll do:
- Monitor and intake daily incidents reported by facilities; communicate critical information to stakeholders in a timely and accurate manner.
- Maintain and uphold department standards for response metrics and customer service level expectations.
- Model compliance with company policies and procedures, upholding Walmart’s standards of ethics and integrity.
- Support the implementation of business solutions through continuous feedback, testing, and adherence to quality assurance processes.
What you'll bring:
- Preferred: experience in 911 dispatch/call-taking, call center operations, receptionist, law enforcement, or related field.
- Excellent communication skills with the ability to convey complex information clearly and professionally.
- Demonstrated capability to collaborate effectively with internal teams and business partners.
- Proven experience in incident management and triage.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The hourly wage range for this position is $21.00 - $40.00* *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
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Minimum Qualifications...
__Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. __
Successful completion of all core components of the Physical Security Specialist Training Academy within 90 days of hire. Successful completion of any new core components (or re-certification requirements) of the Physical Security Specialist Training Academy during employment. 1 years’ experience in security, law enforcement, military, emergency services, or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Analytics - Big Data, Data Analysis and Insights, Microsoft Office
Primary Location...
703 Associate Dr, Bentonville, AR 72716, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.