Specialist, Technical Support

Merck Merck · Pharma · Telangana, India

This role is for a Specialist in Technical Support at Merck, focusing on Security Operations within a global IT security team. The responsibilities include day-to-day operations of IT security platforms, acting as a liaison between security and engineering teams, correlating security incidents, and ensuring compliance with regulations and best practices. The role requires knowledge of cloud security, core network services, Microsoft AD/Entra ID, and PowerShell scripting for automation. Experience with endpoint and network security, zero trust, and least privileged access is essential.

What you'd actually do

  1. Day to Day operation supporting multiple IT Security platforms with various implementations across enterprise. Experience securing, hardening and implementing tiered concepts is required.
  2. Act as IT Security liaison supporting Engineering, Operations teams and interfacing with other underpinning services
  3. Solid understanding of security operations workflows
  4. Drive improvement, quality and value.
  5. Correlate Security Incidents/Events, Service Requests, Changes and Work Orders where information is available and supported by the functionality of Supplier-managed tools and determine business impact of the Incident(s), or multiple technologies, affected by the disruption

Skills

Required

  • Experience securing, hardening and implementing tiered concepts
  • IT Security liaison
  • security operations workflows
  • Correlate Security Incidents/Events
  • Knowledge of cloud capabilities/concepts including federation, RBAC and cloud security, Directory Synchronization (AAD Connect), Microsoft O365 and Azure AD
  • Excellent understanding and technical knowledge regarding core services including IPSEC, DNS, WINS, PKI, GPOs, replication, trusts, etc.
  • Compliance and IT Security related best practices and processes
  • Plan, configure, troubleshoot and administer Microsoft AD and underlying Operating System(s)
  • PowerShell scripting experience in a large-scale environment for automation purposes and cloud connectivity
  • Familiarity with old and modern Microsoft operating systems, server class hardware and VMWare technologies
  • Experience with identity best practices, Azure roles, security, and SAAS strategies specifically around Microsoft Active Directory\Entra ID
  • Least privileged access concepts
  • 3-4 years of experience supporting large scale enterprise endpoint, network security, zero trust platforms and their respective environment and related services
  • Hands-on and knowledge of Endpoin

Nice to have

  • Advanced knowledge of large networks including F5 load balancers concepts

What the JD emphasized

  • security focused
  • compliance experience
  • security, regulations, standards and practices
  • security operations
  • IT security platforms
  • security operations workflows
  • Security Incidents/Events
  • Security Incident prioritization process
  • IT Security related best practices
  • identity best practices
  • security
  • zero trust platforms