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Position Summary:
The Collaboration Solution Sales Specialist is responsible for driving sales and revenue growth by engaging clients and internal account teams to position and close cloud-based Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions. This role focuses on developing new business relationships and expanding existing accounts by delivering AI-powered, secure, and scalable collaboration and customer experience (CX) platforms across multiple market segments.
The specialist aligns modern communication ecosystems — including voice, video, messaging, omnichannel engagement, workforce engagement management (WEM), analytics, and automation — to measurable business outcomes that support digital transformation and productivity initiatives.
Sales Cycle Participation
Working closely with the Core Sales team, the Product Specialist participates in all phases of the consultative sales lifecycle. This includes opportunity identification, account strategy development, pipeline management, forecasting, solution positioning, and closing complex cloud and subscription-based agreements.
The role requires a results-driven, outcome-based selling approach and the ability to articulate business value, ROI, and technical capabilities to executive, technical, and operational stakeholders. The specialist leverages CRM platforms, sales enablement tools, and data-driven insights to manage pipeline health and accelerate deal velocity.
Technical Communication and Solution Expertise
The Collaboration Solution Sales Specialist demonstrates expertise in cloud-native communication architectures and AI-enabled customer engagement solutions. This includes articulating advanced capabilities such as conversational AI, virtual agents, agent assist, sentiment analysis, workflow automation and API integrations.
The specialist translates complex technical models into clear business value for both customers and internal stakeholders. Success in this role is measured by the ability to elevate account team knowledge, strengthen competitive differentiation, increase solution adoption, and drive sustained revenue growth in UCaaS and CCaaS portfolios.
Collaboration and Impact
This quota-driven position partners cross-functionally with Product Management, Engineering, Marketing, Channel/Alliance Partners, Finance, Legal, and Customer Success to support solution design, proposal development, contracting, and customer onboarding.
The work performed directly impacts organizational growth by delivering integrated collaboration and CX solutions that address customer business challenges, enhance employee productivity, improve customer engagement outcomes, and expand T-Mobile’s market share in cloud communications and contact center services.
Job Responsibilities:
- Serve as a subject matter expert for UCaaS, CCaaS, and AI-powered CX solutions with customers and sales teams.
- Drive revenue growth through consultative, outcome-based selling aligned to customer business objectives.
- Identify new logo and expansion opportunities across enterprise and mid-market segments.
- Manage sales pipeline, forecasting, and reporting using CRM and automation tools to ensure accuracy and visibility.
- Lead solution positioning, contract negotiations, and subscription-based agreement structuring aligned to business goals.
- Collaborate cross-functionally to support solution deployment, customer onboarding, and lifecycle expansion.
- Maintain expertise in emerging collaboration technologies, AI advancements, and competitive market trends.
- Perform additional duties or strategic initiatives as assigned by leadership.
Education and Work Experience:
- High School Diploma/GED (Required)
- 4-7 years 4 years of Business to Business (B2B) sales experience with high tech sales. (Preferred)
- 4-7 years 4 years selling complex product solutions as lead salesperson or customer facing Solutions Engineer, specifically focused on new logos or pure prospects. (Preferred)
- 4-7 years 4 years of experience in complex solutions/applications. (Preferred)
- 4-7 years Combination of 5 years sales and customer facing technical solutions experience. (Preferred)
Knowledge, Skills and Abilities:
- Technical Sales Technologically proficient in identified/specialized products (Required)
- Direct Sales Demonstrated success of meeting and exceeded sales targets and sales leadership. (Required)
- Sales Presentations Solid presentation skills. (Required)
- Business Acumen Solid business acumen and a strong executive presence. (Required)
- Negotiation Solid negotiation skills. (Required)
- At least 18 years of age
- Legally authorized to work in the United States
Travel: Travel Required (Yes/No): Yes
DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No
Total Target Cash Pay Range: $160,700 - $289,800, inclusive of target incentives
Base Pay Range: $96,420 - $173,880
The pay range above is the general base pay range for a successful candidate in this role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ345858¶dox=1
At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out _www.t-mobilebenefits.com_.
Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.