Overview
Microsoft’s Enterprise Account Team focuses on partnering with customers to achieve strategic goals. This team is responsible for providing a differentiated Customer experience for our customers, del Win against competition by establishing Microsoft as market leaders, maximizing Customer spend, achieve targets (billed revenue, consumption, and adoption). Delivering solutions that result in targeted business outcomes and driving revenue growth for Microsoft.
The Manufacturing & Conglomerates business offers a diverse sets of accounts which takes you to interact with multiple stakeholders, buying centers & spectrum of customer requirements making you broaden your horizon and be creative with customers as you build solutions and partnerships.
Role Summary
Analyzes and builds upon sales strategy and execution to drive success within their market based on Microsoft's and customer/partner needs. Drives the business within the segment, creating clarity on strategic direction with managers and teams. Coaches ongoing customer value realization and satisfaction contributing to net-new revenue and business growth. Applies industry and market expertise, proactively leading team(s) towards identifying solutions to drive new opportunities and strategies in alignment with customers needs. Leads the development and implementation of go-to-market for maximizing revenue, consumption, and growth across solution areas. Understands drivers of Digital & Artificial Intelligence transformation relevant to their customers and partners across business units and advises customers to optimally leverage transformation solutions across solution areas. Fosters a culture of inclusion, learning, mentorship, coaching, customer-centricity, accountability, collaboration, and achievement of bold goals. Influences and works across segments, partners, and teams to drive growth and transformation, ensure alignment on short- and long-term account plans, define sale execution, and holds the team accountable for results beyond fiscal year boundaries. Builds and maintains a broad executive network inclusive of partners. In addition, this role has people management responsibilities including driving employee growth and development, executing projects, and managing performance.
Responsibilities
- Customer Advocate – Develops and oversees the execution of account plan(s) to ensure Microsoft revenue targets and customer outcomes are met.
- Customer Strategic PartnershipsThe ability to drive strategic partnerships with our customers across all Microsoft clouds, focusing on building long-term relationships that deliver joint value while establishing credibility as a trusted advisor.
- Driving Success with and Through Others Influences and works across segments, partners, and teams to drive growth and transformation, ensure alignment on short- and long-term account plans, define sale execution, and holds the team accountable for results beyond fiscal year boundaries.Engages with internal and external stakeholders on business planning, to promote mutually beneficial customer digital transformation strategies.
- Orchestrate full customer team across all areas of Microsoft to ensure we are focused on delivering customer outcomes across the customer lifecycle to build deep trust with Microsoft.
- Industry Relevant Trusted Seller** **– Proactively develops a strong understanding of the customer’s business, industry priorities to drive new business opportunities/ drive growth/net new business.
- Advocates on behalf of the customer internally, ensuring requests and needs of assigned accounts are being addressed.
- Deliver Sales Excellence – Leads and orchestrates extended virtual teams across our solution areas to consistently achieve growth in revenue & market share.
- Industry Knowledge – Builds and maintains a strong knowledge of customers’ industry, associated business strategy, and key industry partners and solutions. Gains deeper insights and knowledge through direct engagement in their customers’ business and operations.
- Accelerate growth - Leads the development and implementation of go-to-market for maximizing revenue, consumption, and growth across solution areas. Ensures area/territory plans leverage market-specific insights to highlight solutions that solve additional business and technology challenges. Applies industry and market expertise, proactively leading team(s) towards identifying solutions to drive new opportunities and strategies in alignment with customers needs.
- Leading and Transforming the Business Coaches ongoing customer value realization and satisfaction contributing to net-new revenue and business growth. Holds team(s) accountable for customer value realization and satisfaction, s. Orchestrates internal and external resources to focus on continuous improvement, focusing on key areas of improvements to further impact increasing customer value realization and satisfaction. Analyzes and builds upon sales strategy and execution to drive success within their market based on Microsoft's and customer/partner needs. Leads and aligns team(s) to customer, partner, compete and market strategies that drive sales, consumption, and Digital & Artificial Intelligence (AI) transformation solutions.
- Qualifications
Required/minimum qualifications
Master's Degree in Business Administration, Sales, Marketing, Computer Science, Engineering (e.g., Electrical or Mechanical), Business Management, Economics, or related field AND 15 years experience in sales, marketing, working in high performance sales and technical-sales teams, and/or leadership roles in multi-tiered large organizations OR Bachelor's Degree in Business Administration, Sales, Marketing, Computer Science, Engineering (e.g., Electrical or Mechanical), Business Management, Economics, or related field AND 18+ years experience in sales, marketing/advertising, working in/with high performance sales and technical-sales teams, and/or leadership roles in multi-tiered large organizations OR equivalent experience.
Account managment experience in working in an industry (e.g., Retail, Manufacturing, Energy), driving digital transformation, or other relevant work experience (e.g., consulting, technology)
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about **requesting accommodations.**