About the Role
Uber Eats has been a market leader in Online Food Delivery for the past five years. While many Kiwis have ordered meals through Uber Eats, there remains significant opportunity to reach new consumers and further grow our ecosystem across eaters, delivery partners, and restaurants.
The New Zealand team is deeply focused on accelerating growth in the market, guided by Uber’s cultural value #GoGetIt, which reflects our bias for action, ownership, and high performance. We are committed to delivering best-in-class customer experiences while enabling sustainable growth and earnings for our merchant and delivery partners.
As a Global Senior Account Manager, you will own the strategy, growth, and long-term success of Uber Eats’ largest restaurant partnerships in New Zealand. You will have direct commercial ownership of widely known and loved brands, acting as a strategic partner to drive mutual growth and operational excellence.
What You Will Do
Customer Understanding & Growth
• Develop a deep understanding of merchant needs, behaviors, preferences, and growth opportunities
• Use customer insights to inform strategic decisions and enhance partner satisfaction
• Identify and execute opportunities to improve core business metrics for both partners and Uber Eats, including revenue growth, market expansion, product adoption, and operational efficiency
Strategy & Culture Building
• Contribute to the strategic direction of the New Zealand team by identifying market opportunities and translating them into actionable priorities
• Inspire and align teams around shared goals, fostering a culture of high performance, continuous improvement, and collaboration
• Act as a role model for Uber’s cultural values while maintaining an engaging and positive team environment
Relationship Building
• Build and maintain strong, long-term relationships with key partner stakeholders, including C-suite executives and senior decision-makers
• Act as a trusted advisor, enabling collaborative success through strategic partnership
Stakeholder Engagement
• Navigate complex stakeholder environments by working closely with cross-functional teams
• Build influence across operational, commercial, and support teams to ensure seamless execution and partner success
Commercial Execution
• Lead commercial discussions end-to-end, from financial modeling through to negotiation and deal structuring
• Deeply understand contract components and clearly articulate commercial terms and value propositions to partners
• Ensure mutually beneficial outcomes that support sustainable, long-term growth
Basic Qualifications
• Proven experience in senior account management, ideally within technology, marketplace, hospitality, consumer goods, or related industries
• Strong commercial acumen with experience negotiating complex contracts and driving business growth
• Demonstrated strategic thinking, analytical, and problem-solving capabilities, with the ability to operate as a strategic thought partner to enterprise leadership
• Passion for coaching and developing talent to achieve both commercial and cultural objectives
Preferred Qualifications
• Experience working effectively with cross-functional teams across multiple countries
• Ability to navigate competing priorities in a fast-paced, matrixed environment
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.