Sr Advisory Solution Consultant, Crm (korea)

ServiceNow ServiceNow · Enterprise · Seoul, South Korea · Sales

This role is for a Sr. Advisory Solution Consultant for CRM in South Korea. The primary focus is on helping large organizations accelerate digital transformation and enhance customer engagement using CRM solutions. The role involves partnering with Sales, Product Management, and Executive Leadership to provide technical expertise and strategic guidance throughout the sales cycle. Key responsibilities include leading discovery workshops, delivering product demonstrations, responding to technical inquiries, and collaborating with Product Management on enhancements. A strong understanding of enterprise priorities, compliance requirements, and regional business dynamics is essential. The role requires CRM expertise, an AI integration mindset, enterprise experience, familiarity with regional compliance frameworks (like PIPA), strong communication, analytical, and problem-solving skills, and the ability to collaborate effectively in cross-functional teams. Experience with AI integration into work processes, decision-making, or problem-solving is a plus.

What you'd actually do

  1. Partner with Sales as a trusted technical advisor and domain expert to support CRM solution sales
  2. Lead discovery workshops tailored to enterprise needs, uncovering challenges such as customer lifecycle management, partner engagement, operational visibility, and omnichannel experiences.
  3. Deliver compelling product demonstrations that showcase how our solutions align with digital transformation strategies and enterprise modernization initiatives.
  4. Respond to technical and product-related inquiries from enterprise customers, partners, and internal teams, ensuring alignment with regional data privacy laws and compliance standards
  5. Collaborate with Product Management to provide feedback on enhancements that address unique enterprise needs, such as integration with ERP systems, advanced analytics, and AI-driven workflows.

Skills

Required

  • CRM Expertise
  • AI Integration Mindset
  • Enterprise Experience
  • Regulatory Knowledge
  • Communication Skills
  • Analytical & Problem-Solving Skills
  • Collaboration
  • pre-sales solution consulting or sales engineering experience
  • Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
  • Experience working collaboratively with product management, product marketing, partners, and professional services
  • Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence

Nice to have

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

What the JD emphasized

  • critical evaluate AI
  • critical thinking about how to integrate AI