Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)
Sr. Associate, Associate Relations
**Summary: **
- To assist the Principal HR Specialist, may supervise HR Coordinators, manage and ensure day-to-day operations meet standards and achieve goals in the assigned functional area of Human Resources such as Associate Relations.
General Responsibilities:
- Provides functional support in the assigned sub-function, including but not limited to:
Associate Relations
- Oversees day to day management of Associate Relations (AR) administration processes
- Supervises and accounts daily case management included but not limited to AR-related cases, inquiries and notifications
- Liaises with associates on AR related inquiries and ensures that inquiries are responded timely and logged accurately
- Prepares AR documentation and AR-related reports for audit, and must be submitted on designated time
- Analyzes data - case trends, AR-related monitoring, etc
- End to end handling of AR-related tasks
- Conducts Learning Session, New Hire Orientation and People Manager Onboarding
- Serves as an AR partner to other stakeholders
- Conflict resolution and mediation
- People Management, as applicable
- Ensures individual and team productivity targets are achieved through periodic reviews and adjustments, as needed
- Provides individual career development coaching to team, including relay of feedback, support for continuing education training, as well as manifestation of desired competencies, behavior, and values
May be assigned / rotated across related sub-functions, including but not limited to sub-functions within HR
All other job-related duties that may be assigned from time to time
Qualifications:
College graduate or equivalent work experience
- Preferably graduate of Psychology, Business Administration, Marketing, Communication Arts or other related course
3 years working experience in related discipline, preferably with 1 year experience in supervisory role
Skills Required:
- Knowledge in Philippine labor laws and regulations
- Strong case management experience
- Project management and process improvement
- Excellent oral and written communication skills, analytical skills, customer focus
- Proficient in Google Workspace and Salesforce
Amenable to work in a Mid Shift and Night Shift Schedule
Amenable to work in Alabang
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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