Sr. Associate, Card Risk Events/Issues Manager (Hybrid)
As a Senior Risk Specialist within the Card Risk team, you will engage with a team of risk managers, product and process owners in delivering flawlessly executed processes that improve business efficiency, improve customer experience and drive results. You will diagnose issues, create and modify processes, and execute improvements to prevent future issues and make customers whole. You will collaborate with smart and passionate leaders to improve Capital One’s risk profile while putting the customer first. You will educate and gain buy-in from key stakeholders concerning the health and performance of processes supporting US Card.
We are seeking dedicated, disciplined, risk professionals who excel in a team environment and are experts in process improvement. This individual will have demonstrated that they can improve company processes, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong partnership and influence to motivate others in delivering flawless execution of process improvement projects.
General Responsibilities:
- Guides business customer through Risk Event and/or Issue containment and remediation
- Work with internal process owners, analysts, tech, and third parties
- Works with the business to analyze and interpret Risk Event and/or Issue results to understand implications and determine appropriate corrective actions
- Makes recommendations and provides guidance to the business
- Relationship management - coordinates, influences and negotiates - ensures timelines are met and remediation projects move forward
- Helps drive investigation of root cause and/or problem solving for remediation projects
- Coordinates with various teams to ensure timelines are met and remediation projects move forward
- Maintains all process documentation and entries into system of record
- Training and development of others as necessary
Additional Responsibilities Include:
- Driving process improvements aligned with desired customer outcomes
- Providing subject matter expertise on processes when representing the department in projects and other meetings
- Understands and utilizes all Risk Management tools and systems available
- Communicates and reports out results using presentations showing the data together in a meaningful format
An Ideal Candidate Possesses:
- Demonstrated outstanding communication, relationship building and collaboration across cross-functional teams
- Strong problem identification resolution and analytical abilities
- Experience in management of multiple projects concurrently in an autonomous environment
- Subject matter expert in designed Risk Methodologies and corporate risk practices,
Basic Qualifications:
- High School Diploma, GED or equivalent certification
- At least 2 years of experience in Risk, Project or Process Management
**Preferred Qualifications: **
- Bachelor’s Degree
- 1 year Risk Event/Issue Manager experience
- Business Process Management certification or Six Sigma certification
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $96,500 - $110,100 for Sr. Risk Associate
Richmond, VA: $87,700 - $100,100 for Sr. Risk Associate
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).