Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.
Global Operations (GO) is responsible for delivering integrated operations solutions for all lines of business, staff support areas and the broader enterprise, including operations teams in our global regions. This role will be a critical member of the GO Business Controls Horizontal Risk Oversight Team, accountable for managing GO adherence to multiple Enterprise Policies and production of GO metrics and SPI production reporting. This role provides significant exposure, development and growth opportunities within the team, GO division, and with Enterprise program partners. Responsibilities may include managing GO divisional risk metrics and risk control reporting, executing projects driven by changes to Enterprise or internal GO requirements, influencing and driving results across GO partners, engaging with and preparing internal responses for Risk or Audit requests, and maintaining procedures and job aids. Manages diverse administrative function for a complex department or business unit. Functions managed may include audit/compliance, and coordination of certain projects, material creation, organization objectives, AdHoc reporting, sharepoint and shared drive maintenance, associate training, service quality, process improvement, team continuity, or communication. May consult with senior management to define and manage projects that encompass and impact many associates. Requires a thorough knowledge of the department or business unit's functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices.
Responsibilities:
- Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
- Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
- Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
- Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
- Performs QA activities including executing on controls, managing cases, and reporting results
- Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
- Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
Required Skills: REQUIRED SKILLS AND EXPERIENCE:
- 2 or more years of experience in business controls or project management experience focused on metrics and reporting in a complex organization supporting senior leaders
- Demonstrated subject matter expertise and deep knowledge of business requirements related to an Enterprise Policy and/or Standard
- Experience leading initiatives and creating executive summaries
- Strong analytical, risk management and critical thinking skills, with demonstrated high quality output and ability to use data to enhance efficiency and develop reporting to drive business insights
- Excellent written / verbal communication skills with data-driven supporting rationale
- Advanced Microsoft skills, particularly Excel, PowerPoint, and Copilot M365
- Demonstrated ability to effectively prioritize competing and changing deliverables
- Ability to effectively influence and build strong partnerships
Desired Skills: DESIRED SKILLS AND EXPERIENCE:
- Prior experience managing governance routines and/or governed reporting activities
Skills:
- Controls Management
- Issue Management
- Monitoring, Surveillance, and Testing
- Quality Assurance
- Risk Management
- Analytical Thinking
- Attention to Detail
- Critical Thinking
- Problem Solving
- Written Communications
- Decision Making
- Innovative Thinking
- Prioritization
- Recording/Organizing Information
- Research
Shift:
1st shift (United States of America)
**Hours Per Week: **
40