Job Posting Title:
Sr Claims Rep-Guest Claims
Req ID:
10149425
Job Description:
“We make magic.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!
Responsibilities
The qualified candidate must be able to provide immediate guest liability claims services for the Walt Disney World Resort guests. Must exhibit outstanding customer service with an understanding of brand management. Day-to-Day responsibilities include but are not limited to conducting onsite investigations, evaluate liability case exposure, and resolve claims directly with guests and attorneys. Candidates should be comfortable presenting to an audience and will be asked to provide training to leaders across the Resort and participate in initiatives to meet department’s goals and objectives. Candidates must be willing to have periodic on-call responsibilities, which in some cases will necessitate responding to incidents after hours.
Basic Qualifications
- 520 or 620 All-Lines Adjusters’ License with the State of Florida in good standing
- Proven experience and strong understanding of property and casualty insurance and claims handling
- Demonstrate strong technical skills, including scene investigations, evaluation and negotiation skills of liability claims.
- Ability to work under deadline pressures and handle multiple priorities.
- Demonstrate familiarity with automated claims administration and management systems.
- Demonstrate understanding of medical and legal terms
- Computer proficiency within a Windows environment including Outlook, Word, Excel, and PowerPoint
- Proven ability to deliver effective presentations to various levels of leaders, including executives
- Proven abilities to deliver concise and informative written summaries in memo and presentation format, with appropriate business writing and usage of proper grammar.
- Demonstrated strong organizational skills with attention to detail
- Demonstrated excellent time management skills
- Demonstrated strong relationship-building, negotiating, and influence abilities
- Demonstrated ability to effectively solve problems and make decisions
- Demonstrate ability to handle confidential information
- Ability to work in multiple computer programs and in a paperless claims environment
Preferred Qualifications
- Minimum 7 years and up of experience handling claims liability claims ( including Bodily Injury, Property Damage, Auto BI including PIP, Auto Property Damage, Discrimination, ADA Compliance and subrogation, etc.)
- Bilingual ability is helpful
Required Education
- Bachelor’s degree or equivalent experience
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The hiring range for this position in Florida is $83,000 to $111,200 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Job Posting Segment:
Other Support
Job Posting Primary Business:
Legal (WDW)
Primary Job Posting Category:
Ops Guest Claims
Employment Type:
Full time
Primary City, State, Region, Postal Code:
Kissimmee, FL, USA
Alternate City, State, Region, Postal Code:
Date Posted:
2026-05-06