Overview
Are you ready to help redefine how we sell services? Join a dynamic, forward-thinking sales team that’s transforming the customer experience. We’re looking for innovative, collaborative professionals who thrive in fast-paced environments, bring informal leadership to the table, and know how to align competing priorities to drive shared success.
Our organization is all about unlocking value for customers by aligning their business goals with transformative solutions. It goes beyond selling products—it's about building trusted partnerships, understanding customer challenges, and delivering tailored services that drive measurable outcomes. Through consultative engagement, strategic planning, and cross-functional collaboration, services sellers empower organizations to innovate, grow, and succeed in a digital-first world while guiding the AI transformation journey through repeatable and customized cutting-edge solutions powered by Microsoft Cloud and AI. We take pride in embodying Microsoft's mission of empowerment, promoting a growth mindset, inspiring excellence, and fostering a culture of inclusivity where everyone is encouraged to share their unique perspectives and be their authentic selves. By joining our team, you'll have the opportunity to contribute to life-changing innovations that impact billions of people worldwide.
As an experienced Services Account Manager, this role will give you the opportunity to accelerate your career growth, be part of a high performing team and develop, own and close strategic opportunities that leverage AI and cutting-edge solutions for customers that grow consumption.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Lead the consulting virtual account team to bring customer visions to life through consultative selling, active listening, and continuous planning.
- Increase Unified penetration through strategic alignment with internal stakeholders and intentional selling.
- Identify and sell Industry Cloud solutions that solve customer challenges through co-innovation with partners and Microsoft teams, Including selling the Unified Mission Critical Portfolio and Security Services.
- Own the full sales cycle—from lead generation and qualification to deal closure—while driving Cloud consumption through sold projects and programs. Achieving sales targets by Quarter and Full Year.
- Leverage digital channels to uncover and develop new business opportunities.
- Collaborate across customer and partner networks using a One Microsoft Approach, following established processes and methodologies.
- Partner closely with ATU (AE, ATS), STU (SSPs), and CSU (CSAM or CSA) to identify opportunities and drive customer value across MCEM sales stages.
Qualifications
Required/Minimum Qualifications (RQs/MQs)
10+ years industry sales experience in the Retail industry
- OR Bachelor's Degree AND 6+ years industry sales experience in the Retail industry or related work
- OR equivalent experience.
5+ years consulting solution or Unified sales experience.
Preferred Qualifications (PQs)
Bachelor's Degree in Business, Information Technology (IT), or related field AND 12+ years technology-related solution or consulting sales experience in the Retail industry or related work
- OR Master's Degree in Business, Information Technology (IT), or related field AND 10+ years' experience in technology sales experience in the Retail industriy or related work
- OR equivalent experience
7+ years consulting services and Unified/ support sales experience
Proven experience in consultative selling and digital engagement.
Strong leadership and collaboration skills with the ability to manage competing priorities.
Excellent communication and stakeholder management abilities.
Demonstrated success in driving customer value and business outcomes.
Experience managing complex sales cycles and pre-sales processes.
Familiarity with Microsoft methodologies and Industry Cloud solutions.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about **requesting accommodations.**