Sr Cust Supp Mgt Professional

Honeywell Honeywell · Industrial · Pune, Maharashtra, India

This role is for a Senior Customer Support Management Professional at Honeywell, focusing on product delivery and implementation of SaaS solutions. Responsibilities include analyzing customer requirements, configuring software, managing projects, and mentoring junior colleagues. Familiarity with Agile, user stories, and SaaS environments is required, with Salesforce experience being highly preferred. The role is within Sparta Systems, a Honeywell company specializing in quality management software.

What you'd actually do

  1. support all phases of product delivery and implementation
  2. analyzing and documenting customer business requirements
  3. conducting requirement gathering workshops with customers
  4. configuring and installing software as a service solution (SaaS)
  5. overseeing, supervising and reviewing tasks performed by team members to ensure effective execution of work

Skills

Required

  • writing user stories
  • Agile process
  • analytical skills
  • interpersonal communication skills
  • customer facing requirements gathering
  • solution consulting
  • SaaS environment
  • lead projects
  • manage multiple tasks
  • meeting deadlines and deliverables
  • technical aptitude to utilize features available in a SaaS offering

Nice to have

  • Salesforce experience
  • MS Office Outlook, Word, Visio and Excel
  • database management system (DBMS) such as Oracle and/or MS SQL Server
  • other SaaS software
  • document management systems
  • quality management software tools (i.e. ERP, MES, EDMS and QMS)
  • implementing QMS
  • documenting validation plans
  • conducting customer workshops

What the JD emphasized

  • Must be willing to travel 25%-50%