Sr Cust Supp Mgt Professional

Honeywell Honeywell · Industrial · Pune, Maharashtra, India

Support all phases of product delivery and implementation, including analyzing and documenting customer business requirements, conducting requirement gathering workshops, and configuring and installing SaaS solutions. Interact with various levels of management and have great visibility internally and externally.

What you'd actually do

  1. Support all phases of product delivery and implementation.
  2. Analyze and document customer business requirements.
  3. Conduct requirement gathering workshops with customers.
  4. Configure and install software as a service solution (SaaS).
  5. Interact with various levels of management and will have great visibility both internally and externally.

Skills

Required

  • writing user stories
  • Agile process
  • analytical skills
  • interpersonal communication skills
  • customer facing requirements gathering
  • solution consulting
  • SaaS environment
  • 3+ years of proven experience in an analytical or business/quality systems environment
  • Ability to lead projects
  • manage multiple tasks
  • meeting deadlines and deliverables
  • technical aptitude to utilize features available in a SaaS offering
  • willing to travel 25%-50%

Nice to have

  • Salesforce experience
  • MS Office Outlook, Word, Visio and Excel
  • database management system (DBMS) such as Oracle and/or MS SQL Server
  • other SaaS software
  • document management systems
  • quality management software tools (i.e. ERP, MES, EDMS and QMS)
  • implementing QMS
  • documenting validation plans
  • conducting customer workshops

What the JD emphasized

  • Must be willing to travel 25%-50%