As a Lead Customer Success Representative here at Honeywell, you will be responsible for building and maintaining strong relationships with customers, ensuring their success and satisfaction with our products and services. You will act as the main point of contact for customers, addressing their inquiries, concerns, and escalations. Additionally, you will collaborate with cross-functional teams to drive customer onboarding, adoption, and upsell opportunities.
You will report directly to our CX Program Management Manager and you’ll work out of our Salem, Oregon location on a Hybrid work schedule.
In this role, your impact on the company will be significant. By building strong relationships with customers and ensuring their success, you will contribute to customer satisfaction and retention, ultimately driving revenue growth. Your ability to identify upsell opportunities and provide valuable insights will also help shape the company's product and service offerings, leading to continuous improvement and innovation.
KEY RESPONSIBILITIES
- Build and maintain strong relationships with customers, ensuring their success and satisfaction with our products and services.
- Act as the main point of contact for customers, addressing their inquiries, concerns, and escalations.
- Collaborate with cross-functional teams to ensure seamless customer onboarding, implementation, and adoption.
- Proactively identify opportunities to upsell and expand customer accounts.
- Analyze customer data and provide insights to drive customer success and retention.
- Develop and implement customer-centric programs to enhance customer satisfaction and loyalty.
- Collaborate with cross-functional teams to drive customer-focused initiatives and ensure alignment with business goals.
- Work closely with marketing, sales, product development, and other departments to deliver a seamless and exceptional customer experience.
- Analyze customer feedback and data to identify areas for improvement and drive continuous improvement efforts.
- Stay updated with industry trends and best practices in customer experience management.
- Collaborate with senior leadership to develop and execute the customer experience vision and strategy.
- Provide regular updates and reports on program performance and key metrics to senior management.
BENEFITS OF WORKING FOR HONEYWELL
- Benefits – Medical, Vision, Dental, Mental Health
- Paid Vacation
- 401k Plan/Retirement Benefits (as per regional policy)
- Career Growth
- Professional Development
YOU MUST HAVE
- Minimum of 6 years of experience in customer success or account management.
WE VALUE
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven track record of building and maintaining strong customer relationships.
- Strong problem-solving and negotiation abilities.
- Experience working with CRM software and customer success tools.
- Passion for customer success and satisfaction.
- Strong leadership and mentoring skills.
- Proactive and results-oriented mindset.
- Continuous learning and adaptability.
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here_ (https://www.honeywell.com/us/en)_
THE BUSINESS UNIT
We are a global team of thousands of innovators with expertise spanning industrial operations, software engineering, data science, artificial intelligence, and process engineering. We are paving the way for our customers to grow responsibly. We believe the future is what we make it. As a Honeywell Futureshaper, you are a part of something bigger. You can work with highly capable people to make the world a better place and become the best you. After all, we are not imagining the future; we’re building it. To learn more, please visit https://www.honeywellforge.ai/_ (https://www.honeywellforge.ai/)_.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity :click here_ (https://www.honeywell.com/us/en/company/inclusion-and-diversity)_
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity :