Sr. Director of Product - AI

Salesforce Salesforce · Enterprise · San Francisco, Illinois - Chicago, New York - New York, Washington - Seattle, Washington - Bellevue, Georgia - Atlanta, Indiana - Indianapolis, CA

This role is a Sr. Director of Product focused on AI within Salesforce's AI CRM platform. The primary responsibility is to act as a portfolio-level orchestrator, ensuring coherence across a range of AI-powered products and platform capabilities. This involves identifying misalignments, facilitating cross-functional reviews, coordinating across product teams, and advising on portfolio-level implications. The role also touches on pricing coherence and M&A due diligence for AI-related acquisitions. While not directly building AI models, the role is deeply involved in the strategic direction and integration of AI products into the Salesforce ecosystem, aiming to ship AI-driven customer success solutions.

What you'd actually do

  1. Identify misalignments across product teams in AI functionality, identity, security, data architecture, and platform APIs
  2. Facilitate cross-functional product reviews and governance processes to surface and resolve conflicts before they reach customers
  3. Maintain a living map of portfolio capabilities, overlaps, gaps, and interdependencies
  4. Apply basic program management rigor to keep alignment workstreams and stakeholder commitments on track
  5. Serve as a trusted advisor to product GMs and business unit leaders on portfolio-level implications of local roadmap decisions

Skills

Required

  • 8–12 years of experience in product management, product strategy, or a closely related function
  • Background at a major cloud platform (AWS, Azure, GCP, Salesforce, ServiceNow, or equivalent) strongly preferred — deep familiarity with how platform ecosystems are architected and governed
  • Demonstrated experience working across product lines or in a horizontal/platform PM capacity
  • Fluency in identity, security, and AI/ML product domains — engineering depth not required, but technical literacy is essential
  • Proven ability to influence without authority — succeeds by building trust and making alignment obvious, not by controlling resources
  • Strong written and verbal communication; comfortable operating in executive settings

Nice to have

  • Experience supporting or leading M&A; due diligence from the product side is a strong plus

What the JD emphasized

  • AI CRM
  • AI-powered products
  • portfolio-level orchestrator
  • AI/ML functionality
  • technical literacy is essential

Other signals

  • AI CRM
  • AI-powered products
  • agentic era
  • portfolio-level orchestrator
  • AI/ML functionality